| Summary: | Abstract Introduction Most hospitals in the U.S. are voluntarily surveyed by the Joint Commission. As part of the certification process, hospitals are evaluated for their compliance with a set of national Patient Safety Goals. These are a set of consensus-based organizational behaviors that have been demonstrated to improve safety. This module is an introduction to the National Patient Safety Goals as outlined by the Joint Commission, and endorsed by many payors. This course also outlines the core measures that a majority of hospitals report to the Center for Medicare and Medicaid Services. Methods This self-guided learning experience can be hosted on a Learning Management System, or set up as an HTML web-based module. This course makes use of the free Flash Player, which is typically installed as a plug-in with most browsers. There are subject-specific mini-quizzes throughout the module, consisting of true/false or multiple choice questions. Additionally, there are case studies included and available for reflection. A posttest is provided which consists of true/false and multiple choice questions. Participants fill out a survey at the end of the modules to evaluate their experience. Results In 2012 we achieved over 90% Agree (other options are neutral and disagree) on all of our evaluation questions. We attribute this to the increase in our residents' awareness of the importance of patient safety and systems based practice. Discussion Though this evaluation model utilizes only the first level of Kilpatrick's four level evaluation system (reaction of student) we postulate that learning, behavior and results (levels 2–4) have been impacted. The University of Washington (UW) Medicine health system has achieved meaningful improvement in system-wide results in all of the metrics addressed in these modules: core measures, patient satisfaction, and compliance with National Patient Safety Goals. Web-based education has been one of the strategies UW Medicine has implemented to achieve alignment of resident education with the organization's patient safety goals.
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