Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction
Patient satisfaction is an important aspect of medical care. This study aimed to assess if patient satisfaction improved when patients shared their expectations with the provider in writing before a visit, and providers purposefully addressed those expectations during the visit. We gave 2 types of q...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2024-03-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735241240925 |
| _version_ | 1827312239810445312 |
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| author | Andras Bratincsak MD, PhD Josephine Quensell MD Bryan Mih MD, MPH |
| author_facet | Andras Bratincsak MD, PhD Josephine Quensell MD Bryan Mih MD, MPH |
| author_sort | Andras Bratincsak MD, PhD |
| collection | DOAJ |
| description | Patient satisfaction is an important aspect of medical care. This study aimed to assess if patient satisfaction improved when patients shared their expectations with the provider in writing before a visit, and providers purposefully addressed those expectations during the visit. We gave 2 types of questionnaires to 343 patients: Version 1 asked for written expectations before the visit and assessed the visit quality after addressing those expectations, while Version 2 only evaluated the visit without soliciting expectations. Patient satisfaction and meeting expectations were measured on a 1–10 Likert-type scale. The grouped that shared written expectations before the visit (n = 169) showed a significantly higher patient satisfaction score (9.88) compared to the group without shared expectations (n = 136, score 9.43, P < .0001). Conveying written expectations to healthcare providers before the visit improved patient satisfaction, potentially enhancing compliance and overall medical outcomes. |
| first_indexed | 2024-04-24T21:39:26Z |
| format | Article |
| id | doaj.art-6e47a5396f5e43128df33ddc4edb420d |
| institution | Directory Open Access Journal |
| issn | 2374-3743 |
| language | English |
| last_indexed | 2024-04-24T21:39:26Z |
| publishDate | 2024-03-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-6e47a5396f5e43128df33ddc4edb420d2024-03-21T09:04:42ZengSAGE PublishingJournal of Patient Experience2374-37432024-03-011110.1177/23743735241240925Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient SatisfactionAndras Bratincsak MD, PhD0Josephine Quensell MD1Bryan Mih MD, MPH2 Hawai’i Pacific Health Medical Group, Hawai’i Pacific Health, Honolulu, HI, USA Department of Pediatrics, John A. Burns School of Medicine, University of Hawai’i at Manoa, Honolulu, HI, USA Department of Pediatrics, John A. Burns School of Medicine, University of Hawai’i at Manoa, Honolulu, HI, USAPatient satisfaction is an important aspect of medical care. This study aimed to assess if patient satisfaction improved when patients shared their expectations with the provider in writing before a visit, and providers purposefully addressed those expectations during the visit. We gave 2 types of questionnaires to 343 patients: Version 1 asked for written expectations before the visit and assessed the visit quality after addressing those expectations, while Version 2 only evaluated the visit without soliciting expectations. Patient satisfaction and meeting expectations were measured on a 1–10 Likert-type scale. The grouped that shared written expectations before the visit (n = 169) showed a significantly higher patient satisfaction score (9.88) compared to the group without shared expectations (n = 136, score 9.43, P < .0001). Conveying written expectations to healthcare providers before the visit improved patient satisfaction, potentially enhancing compliance and overall medical outcomes.https://doi.org/10.1177/23743735241240925 |
| spellingShingle | Andras Bratincsak MD, PhD Josephine Quensell MD Bryan Mih MD, MPH Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction Journal of Patient Experience |
| title | Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction |
| title_full | Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction |
| title_fullStr | Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction |
| title_full_unstemmed | Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction |
| title_short | Listening to Patients Makes Sense: Soliciting and Purposefully Addressing Written Patient Expectations at a Provider Visit Improve Patient Satisfaction |
| title_sort | listening to patients makes sense soliciting and purposefully addressing written patient expectations at a provider visit improve patient satisfaction |
| url | https://doi.org/10.1177/23743735241240925 |
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