Methods for determining the quality and efficiency of libraries functioning in the context of iso and arl normative documents

Methods for determining the quality and efficiency of libraries functioning in the context of iso and arl normative documents

The article deals with the study of methods for measuring the quality and performance of libraries that are being developed and implemented by the Association of Research Libraries of the USA and Canada (ARL) and the methods of measuring the effectiveness offered by international ISO standards. The...

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Bibliographic Details
Main Author: Venidyktova Anna
Format: Article
Language:English
Published: Vernadsky National Library of Ukraine 2019-01-01
Series:Наукові праці Національної бібліотеки України імені В.І. Вернадського
Subjects:
association of research libraries (arl), libqual method, international iso standards, quality of service, library performance indicators, assessing the impact of libraries, social efficiency.
Online Access: http://nbuv.gov.ua/j-pdf/npnbuimviv_2019_56_6.pdf

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