ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES
Key Performance Indicators (KPIs) are one of the most important management tools in enterprises. Their proper implementation and application help to improve and control both the processes and the effectiveness of activities undertaken in the organization. The study aimed to analyze the degree of use...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Publishing House of Rzeszow University of Technology
2021-03-01
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| Series: | Modern Management Review |
| Subjects: | |
| Online Access: | http://doi.prz.edu.pl/pl/pdf/zim/446 |
| _version_ | 1818946626718269440 |
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| author | Andrzej PACANA Karolina CZERWIŃSKA Michalene Eva GREBSKI |
| author_facet | Andrzej PACANA Karolina CZERWIŃSKA Michalene Eva GREBSKI |
| author_sort | Andrzej PACANA |
| collection | DOAJ |
| description | Key Performance Indicators (KPIs) are one of the most important management tools in
enterprises. Their proper implementation and application help to improve and control both the
processes and the effectiveness of activities undertaken in the organization. The study aimed
to analyze the degree of use of the Key Performance Indicators in information technology (IT)
systems by logistics companies and manufacturing companies and to investigate possible
differences in the scope of knowledge and use of KPIs between logistics and manufacturing
companies. The conducted analyses indicate that production companies tend to use financial
and non-financial KPIs, while logistics companies mainly use financial indicators. Based on
the pilot studies, the degree of use of KPIs was assessed as high. Respondents in the survey
indicated a high or very high level of efficiency in the use of KPIs in the context of general
objectives of enterprises from the perspective of customers, finances, processes, and
development. |
| first_indexed | 2024-12-20T08:18:00Z |
| format | Article |
| id | doaj.art-6ecab10adadc46e984e2329807ac8f44 |
| institution | Directory Open Access Journal |
| issn | 2300-6366 2353-0758 |
| language | English |
| last_indexed | 2024-12-20T08:18:00Z |
| publishDate | 2021-03-01 |
| publisher | Publishing House of Rzeszow University of Technology |
| record_format | Article |
| series | Modern Management Review |
| spelling | doaj.art-6ecab10adadc46e984e2329807ac8f442022-12-21T19:47:04ZengPublishing House of Rzeszow University of TechnologyModern Management Review2300-63662353-07582021-03-01261374710.7862/rz.2021.mmr.04ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISESAndrzej PACANA0https://orcid.org/0000-0003-1121-6352Karolina CZERWIŃSKA1https://orcid.org/0000-0003-1121-6352Michalene Eva GREBSKI2https://orcid.org/0000-0003-3487-4473Rzeszow University of TechnologyRzeszow University of TechnologyColorado Mesa UniversityKey Performance Indicators (KPIs) are one of the most important management tools in enterprises. Their proper implementation and application help to improve and control both the processes and the effectiveness of activities undertaken in the organization. The study aimed to analyze the degree of use of the Key Performance Indicators in information technology (IT) systems by logistics companies and manufacturing companies and to investigate possible differences in the scope of knowledge and use of KPIs between logistics and manufacturing companies. The conducted analyses indicate that production companies tend to use financial and non-financial KPIs, while logistics companies mainly use financial indicators. Based on the pilot studies, the degree of use of KPIs was assessed as high. Respondents in the survey indicated a high or very high level of efficiency in the use of KPIs in the context of general objectives of enterprises from the perspective of customers, finances, processes, and development.http://doi.prz.edu.pl/pl/pdf/zim/446key performance indicators (kpis), quality management, efficiency. |
| spellingShingle | Andrzej PACANA Karolina CZERWIŃSKA Michalene Eva GREBSKI ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES Modern Management Review key performance indicators (kpis), quality management, efficiency. |
| title | ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES |
| title_full | ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES |
| title_fullStr | ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES |
| title_full_unstemmed | ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES |
| title_short | ANALYSIS OF THE POSSIBILITY OF USING KEY PERFORMANCE INDICATORS IN THE SYSTEMS OF LOGISTICS AND PRODUCTION ENTERPRISES |
| title_sort | analysis of the possibility of using key performance indicators in the systems of logistics and production enterprises |
| topic | key performance indicators (kpis), quality management, efficiency. |
| url | http://doi.prz.edu.pl/pl/pdf/zim/446 |
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