Use of information and communication technologies in social work institutions in extraordinary circumstances
Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this pape...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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IMS Vogosca
2021-10-01
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| Series: | Science, Engineering and Technology |
| Subjects: | |
| Online Access: | https://setjournal.com/SET/article/view/13 |
| _version_ | 1797429420659572736 |
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| author | Enisa Hodžić Sabina Baraković Anesa Kavazović Jasmina Baraković Husić |
| author_facet | Enisa Hodžić Sabina Baraković Anesa Kavazović Jasmina Baraković Husić |
| author_sort | Enisa Hodžić |
| collection | DOAJ |
| description |
Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot.
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| first_indexed | 2024-03-09T09:12:56Z |
| format | Article |
| id | doaj.art-6fd945155e3b449cb84ad89274af973e |
| institution | Directory Open Access Journal |
| issn | 2744-2527 |
| language | English |
| last_indexed | 2024-03-09T09:12:56Z |
| publishDate | 2021-10-01 |
| publisher | IMS Vogosca |
| record_format | Article |
| series | Science, Engineering and Technology |
| spelling | doaj.art-6fd945155e3b449cb84ad89274af973e2023-12-02T08:06:50ZengIMS VogoscaScience, Engineering and Technology2744-25272021-10-011210.54327/set2021/v1.i2.13Use of information and communication technologies in social work institutions in extraordinary circumstancesEnisa Hodžić0Sabina Baraković1Anesa Kavazović2Jasmina Baraković Husić3University of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo, 71000, Bosnia and HerzegovinaUniversity of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo, 71000, Bosnia and HerzegovinaPublic Institution “Center for Social Work Tešanj”, Kralja Tvrtka 10, Tešanj, 74260, Bosnia and Herzegovina University of Sarajevo, Faculty of Electrical Engineering, Zmaja od Bosne bb, Sarajevo, 71000, Bosnia and Herzegovina Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot. https://setjournal.com/SET/article/view/13chatbotcovid-19ICTpandemicsocial work |
| spellingShingle | Enisa Hodžić Sabina Baraković Anesa Kavazović Jasmina Baraković Husić Use of information and communication technologies in social work institutions in extraordinary circumstances Science, Engineering and Technology chatbot covid-19 ICT pandemic social work |
| title | Use of information and communication technologies in social work institutions in extraordinary circumstances |
| title_full | Use of information and communication technologies in social work institutions in extraordinary circumstances |
| title_fullStr | Use of information and communication technologies in social work institutions in extraordinary circumstances |
| title_full_unstemmed | Use of information and communication technologies in social work institutions in extraordinary circumstances |
| title_short | Use of information and communication technologies in social work institutions in extraordinary circumstances |
| title_sort | use of information and communication technologies in social work institutions in extraordinary circumstances |
| topic | chatbot covid-19 ICT pandemic social work |
| url | https://setjournal.com/SET/article/view/13 |
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