| Summary: | When we're building services for people, we often have a lot more practice seeing from the computer's point of view than seeing from another person's point of view. The author asks the library technology community to consider several case studies in this problem, including their root causes, and the negative impact of this problem on achieving our mission as library technologists. The author then recommends specific actions that we, as individual contributors and organizations, can take to increase our empathy and improve the user experience we provide to patrons.
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