ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY
The following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermor...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2018-12-01
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| Series: | International Journal for Quality Research |
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| Online Access: | http://www.ijqr.net/journal/v12-n4/4.pdf |
| _version_ | 1818624357522472960 |
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| author | Christian Kern Robert Refflinghaus |
| author_facet | Christian Kern Robert Refflinghaus |
| author_sort | Christian Kern |
| collection | DOAJ |
| description | The following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermore, to initiate a high user-friendliness, a high acceptance and a high level of dissemination, this paper deals with a Kano survey concerning customer requirements on the developed software tool. As a result, it will be examined how customer requirements on a software tool for the automated evaluation of human errors in manual assembly can be subdivided into basic requirements, performance requirements and enthusiasm requirements. The paper concludes with an approach to widen Kano's theory by suggesting a quantitative method to find out the weighted significance of costumers' requirements. |
| first_indexed | 2024-12-16T18:55:40Z |
| format | Article |
| id | doaj.art-712803bcde474b33940329cf72f49cf9 |
| institution | Directory Open Access Journal |
| issn | 1800-6450 1800-7473 |
| language | English |
| last_indexed | 2024-12-16T18:55:40Z |
| publishDate | 2018-12-01 |
| publisher | Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
| record_format | Article |
| series | International Journal for Quality Research |
| spelling | doaj.art-712803bcde474b33940329cf72f49cf92022-12-21T22:20:32ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732018-12-0112483585010.18421/IJQR12.04-04ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLYChristian Kern0Robert Refflinghaus1RIF Institute for research and transfer e.V. Joseph - von - Fraunhofer Str. 20 DE - 44227 Dortmund, GermanyDept of Quality and Process Management, University of Kassel, Germany Heinrich - Plett - Str. 40 DE - 34132 Kassel, GermanyThe following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermore, to initiate a high user-friendliness, a high acceptance and a high level of dissemination, this paper deals with a Kano survey concerning customer requirements on the developed software tool. As a result, it will be examined how customer requirements on a software tool for the automated evaluation of human errors in manual assembly can be subdivided into basic requirements, performance requirements and enthusiasm requirements. The paper concludes with an approach to widen Kano's theory by suggesting a quantitative method to find out the weighted significance of costumers' requirements.http://www.ijqr.net/journal/v12-n4/4.pdfManual Assembly OperationsHuman Error ProbabilitySoftware-based evaluationCustomer RequirementsCustomer SatisfactionKano`s Theory. |
| spellingShingle | Christian Kern Robert Refflinghaus ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY International Journal for Quality Research Manual Assembly Operations Human Error Probability Software-based evaluation Customer Requirements Customer Satisfaction Kano`s Theory. |
| title | ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY |
| title_full | ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY |
| title_fullStr | ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY |
| title_full_unstemmed | ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY |
| title_short | ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY |
| title_sort | adapting kano s theory for weighting and implementing customer requirements on a software tool for assessing human reliability in manual assembly |
| topic | Manual Assembly Operations Human Error Probability Software-based evaluation Customer Requirements Customer Satisfaction Kano`s Theory. |
| url | http://www.ijqr.net/journal/v12-n4/4.pdf |
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