Quality of Indian service industries with different ANN models
Service quality is basically a comparison between expectations and the perceptions of the customer. The interrelationship between various aspects of information technology (IT) adoption and other basic characteristics of service quality is complex and dependent on the expected service composition. R...
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| Format: | Article |
| Language: | English |
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Growing Science
2020-01-01
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| Series: | International Journal of Data and Network Science |
| Subjects: | |
| Online Access: | http://www.growingscience.com/ijds/Vol4/ijdns_2019_31.pdf |
| _version_ | 1811261495107911680 |
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| author | Ajay Behera |
| author_facet | Ajay Behera |
| author_sort | Ajay Behera |
| collection | DOAJ |
| description | Service quality is basically a comparison between expectations and the perceptions of the customer. The interrelationship between various aspects of information technology (IT) adoption and other basic characteristics of service quality is complex and dependent on the expected service composition. Reliability, conformance, durability and serviceability are taken as functions of service quality; whereas Tenure, utility and vendor are taken as functions of Information Technology. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. Statistical analysis of quality parameters has been performed and validation is done with different Artificial Neural Network (ANNs) architecture with different hidden layers. The model proposed in this study is designed to evaluate and improve service quality within a comprehensive framework. |
| first_indexed | 2024-04-12T19:05:56Z |
| format | Article |
| id | doaj.art-7197609095fe42e1997573c0045618b1 |
| institution | Directory Open Access Journal |
| issn | 2561-8148 2561-8156 |
| language | English |
| last_indexed | 2024-04-12T19:05:56Z |
| publishDate | 2020-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | International Journal of Data and Network Science |
| spelling | doaj.art-7197609095fe42e1997573c0045618b12022-12-22T03:20:01ZengGrowing ScienceInternational Journal of Data and Network Science2561-81482561-81562020-01-0141152610.5267/j.ijdns.2019.9.001Quality of Indian service industries with different ANN modelsAjay Behera Service quality is basically a comparison between expectations and the perceptions of the customer. The interrelationship between various aspects of information technology (IT) adoption and other basic characteristics of service quality is complex and dependent on the expected service composition. Reliability, conformance, durability and serviceability are taken as functions of service quality; whereas Tenure, utility and vendor are taken as functions of Information Technology. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. Statistical analysis of quality parameters has been performed and validation is done with different Artificial Neural Network (ANNs) architecture with different hidden layers. The model proposed in this study is designed to evaluate and improve service quality within a comprehensive framework.http://www.growingscience.com/ijds/Vol4/ijdns_2019_31.pdfService QualityArtificial Neural Network (ANN)Feed Forward Neural Networks (FNNs)Recurrent Neural Networks (RNNs)Total Quality Management (TQM)Service Sectors |
| spellingShingle | Ajay Behera Quality of Indian service industries with different ANN models International Journal of Data and Network Science Service Quality Artificial Neural Network (ANN) Feed Forward Neural Networks (FNNs) Recurrent Neural Networks (RNNs) Total Quality Management (TQM) Service Sectors |
| title | Quality of Indian service industries with different ANN models |
| title_full | Quality of Indian service industries with different ANN models |
| title_fullStr | Quality of Indian service industries with different ANN models |
| title_full_unstemmed | Quality of Indian service industries with different ANN models |
| title_short | Quality of Indian service industries with different ANN models |
| title_sort | quality of indian service industries with different ann models |
| topic | Service Quality Artificial Neural Network (ANN) Feed Forward Neural Networks (FNNs) Recurrent Neural Networks (RNNs) Total Quality Management (TQM) Service Sectors |
| url | http://www.growingscience.com/ijds/Vol4/ijdns_2019_31.pdf |
| work_keys_str_mv | AT ajaybehera qualityofindianserviceindustrieswithdifferentannmodels |