A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic...

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Bibliographic Details
Main Authors: Glauco Vitor Pedrosa, Ricardo A. D. Kosloski, Vitor G. de Menezes, Gabriela Y. Iwama, Wander C. M. P. da Silva, Rejane M. da C. Figueiredo
Format: Article
Language:English
Published: MDPI AG 2020-10-01
Series:Information
Subjects:
service quality
public services evaluation
digital transformation
e-government
effectiveness
Online Access:https://www.mdpi.com/2078-2489/11/10/472

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