Perception and analysis of the 5S program at a business service provider
Given the importance that the service sector represents in our economy, the application of concepts and techniques for its administration and models aimed at improving its quality is growing. This article aims to analyze the main aspects of the 5S program in the implementation phase and in the cours...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Estadual Paulista
2016-09-01
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| Series: | GEPROS: Gestão da Produção, Operações e Sistemas |
| Subjects: | |
| Online Access: | http://revista.feb.unesp.br/index.php/gepros/article/view/1447 |
| _version_ | 1811239837841227776 |
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| author | André Luiz Emmel Silva Lucas Vinícius Reis Leonardo Moraes Aguiar Lima dos Santos Maurício Sandim Zora Ionara Soares Pereira |
| author_facet | André Luiz Emmel Silva Lucas Vinícius Reis Leonardo Moraes Aguiar Lima dos Santos Maurício Sandim Zora Ionara Soares Pereira |
| author_sort | André Luiz Emmel Silva |
| collection | DOAJ |
| description | Given the importance that the service sector represents in our economy, the application of concepts and techniques for its administration and models aimed at improving its quality is growing. This article aims to analyze the main aspects of the 5S program in the implementation phase and in the course of its evolution at a service company. The methodology used is qualitative, implemented through a case study structured in 6 steps. The company under study performs strongly on the national market and therefore has a large amount of documents circulating daily through different sectors, which generated the need to implement a methodology capable of streamlining document flow management and reducing the time spent on bureaucracy by its employees. The 5S program was shown to have brought the company greater administrative efficiency and a more pleasant, safe and organized working environment, motivating employees, reducing costs and providing competitive advantages. |
| first_indexed | 2024-04-12T13:08:10Z |
| format | Article |
| id | doaj.art-729895c9507142b1bd7faf0517bc7c6c |
| institution | Directory Open Access Journal |
| issn | 1984-2430 |
| language | English |
| last_indexed | 2024-04-12T13:08:10Z |
| publishDate | 2016-09-01 |
| publisher | Universidade Estadual Paulista |
| record_format | Article |
| series | GEPROS: Gestão da Produção, Operações e Sistemas |
| spelling | doaj.art-729895c9507142b1bd7faf0517bc7c6c2022-12-22T03:31:56ZengUniversidade Estadual PaulistaGEPROS: Gestão da Produção, Operações e Sistemas1984-24302016-09-01113233810.15675/gepros.v11i3.1447Perception and analysis of the 5S program at a business service providerAndré Luiz Emmel Silva0Lucas Vinícius Reis1Leonardo Moraes Aguiar Lima dos Santos2Maurício Sandim3Zora Ionara Soares Pereira4Univ. de Santa Cruz do Sul - Dep. de EngenhariasUniv. de Santa Cruz do Sul - Dep. de EngenhariasUniv. de Santa Cruz do Sul - Dep. de EngenhariasUniv. de Santa Cruz do Sul - Dep. de EngenhariasUniv. de Santa Cruz do Sul - Dep. de EngenhariasGiven the importance that the service sector represents in our economy, the application of concepts and techniques for its administration and models aimed at improving its quality is growing. This article aims to analyze the main aspects of the 5S program in the implementation phase and in the course of its evolution at a service company. The methodology used is qualitative, implemented through a case study structured in 6 steps. The company under study performs strongly on the national market and therefore has a large amount of documents circulating daily through different sectors, which generated the need to implement a methodology capable of streamlining document flow management and reducing the time spent on bureaucracy by its employees. The 5S program was shown to have brought the company greater administrative efficiency and a more pleasant, safe and organized working environment, motivating employees, reducing costs and providing competitive advantages.http://revista.feb.unesp.br/index.php/gepros/article/view/14475S ProgramProvision of ServicesBenefitsBarriersAudits |
| spellingShingle | André Luiz Emmel Silva Lucas Vinícius Reis Leonardo Moraes Aguiar Lima dos Santos Maurício Sandim Zora Ionara Soares Pereira Perception and analysis of the 5S program at a business service provider GEPROS: Gestão da Produção, Operações e Sistemas 5S Program Provision of Services Benefits Barriers Audits |
| title | Perception and analysis of the 5S program at a business service provider |
| title_full | Perception and analysis of the 5S program at a business service provider |
| title_fullStr | Perception and analysis of the 5S program at a business service provider |
| title_full_unstemmed | Perception and analysis of the 5S program at a business service provider |
| title_short | Perception and analysis of the 5S program at a business service provider |
| title_sort | perception and analysis of the 5s program at a business service provider |
| topic | 5S Program Provision of Services Benefits Barriers Audits |
| url | http://revista.feb.unesp.br/index.php/gepros/article/view/1447 |
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