Key performance indicators for destination management in developed economies: A four pillar approach
This conceptual paper puts forth sources of secondary and primary data that can assist destinations in developed countries track and ultimately improve their communities' tourism performance and resilience across four pillars of tourism sustainability: visitor economy, resident support, workfor...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2022-11-01
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| Series: | Annals of Tourism Research Empirical Insights |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666957922000210 |
| _version_ | 1818252773127356416 |
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| author | John C. Crotts Vincent P. Magnini Esra Calvert |
| author_facet | John C. Crotts Vincent P. Magnini Esra Calvert |
| author_sort | John C. Crotts |
| collection | DOAJ |
| description | This conceptual paper puts forth sources of secondary and primary data that can assist destinations in developed countries track and ultimately improve their communities' tourism performance and resilience across four pillars of tourism sustainability: visitor economy, resident support, workforce satisfaction, and environmental health. Such data sources can be used by community leaders to formulate key performance indicators (KPIs) critical in building resilience. The impetus behind these proposed solutions is based on the assumption that the high cost and complexity of collecting and analyzing data on an ongoing basis have plagued the broad adoption of communities engaging in sustainable initiatives. We contend that given access to suitable data, destinations can be better managed as ecosystems in line with sustainable community objectives. |
| first_indexed | 2024-12-12T16:29:30Z |
| format | Article |
| id | doaj.art-729be0c5a8bf40fda2c62c4491c74bce |
| institution | Directory Open Access Journal |
| issn | 2666-9579 |
| language | English |
| last_indexed | 2024-12-12T16:29:30Z |
| publishDate | 2022-11-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Annals of Tourism Research Empirical Insights |
| spelling | doaj.art-729be0c5a8bf40fda2c62c4491c74bce2022-12-22T00:18:49ZengElsevierAnnals of Tourism Research Empirical Insights2666-95792022-11-0132100053Key performance indicators for destination management in developed economies: A four pillar approachJohn C. Crotts0Vincent P. Magnini1Esra Calvert2Department of Hospitality and Tourism Management, College of Charleston, Charleston, SC, USA; Corresponding author.Management, Longwood University, Farmville, VA, USAEsra Calvert Consultancy, Atlanta, GA, USAThis conceptual paper puts forth sources of secondary and primary data that can assist destinations in developed countries track and ultimately improve their communities' tourism performance and resilience across four pillars of tourism sustainability: visitor economy, resident support, workforce satisfaction, and environmental health. Such data sources can be used by community leaders to formulate key performance indicators (KPIs) critical in building resilience. The impetus behind these proposed solutions is based on the assumption that the high cost and complexity of collecting and analyzing data on an ongoing basis have plagued the broad adoption of communities engaging in sustainable initiatives. We contend that given access to suitable data, destinations can be better managed as ecosystems in line with sustainable community objectives.http://www.sciencedirect.com/science/article/pii/S2666957922000210Tourism sustainabilityResilienceContinuous improvement process |
| spellingShingle | John C. Crotts Vincent P. Magnini Esra Calvert Key performance indicators for destination management in developed economies: A four pillar approach Annals of Tourism Research Empirical Insights Tourism sustainability Resilience Continuous improvement process |
| title | Key performance indicators for destination management in developed economies: A four pillar approach |
| title_full | Key performance indicators for destination management in developed economies: A four pillar approach |
| title_fullStr | Key performance indicators for destination management in developed economies: A four pillar approach |
| title_full_unstemmed | Key performance indicators for destination management in developed economies: A four pillar approach |
| title_short | Key performance indicators for destination management in developed economies: A four pillar approach |
| title_sort | key performance indicators for destination management in developed economies a four pillar approach |
| topic | Tourism sustainability Resilience Continuous improvement process |
| url | http://www.sciencedirect.com/science/article/pii/S2666957922000210 |
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