The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs.
Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2016-01-01
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| Series: | PLoS ONE |
| Online Access: | http://europepmc.org/articles/PMC4849674?pdf=render |
| _version_ | 1819011903591022592 |
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| author | Sarah Herpertz Sophia Nizielski Michael Hock Astrid Schütz |
| author_facet | Sarah Herpertz Sophia Nizielski Michael Hock Astrid Schütz |
| author_sort | Sarah Herpertz |
| collection | DOAJ |
| description | Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants' ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants' ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures. |
| first_indexed | 2024-12-21T01:35:33Z |
| format | Article |
| id | doaj.art-736c25dd174a4550835a68ad574859e8 |
| institution | Directory Open Access Journal |
| issn | 1932-6203 |
| language | English |
| last_indexed | 2024-12-21T01:35:33Z |
| publishDate | 2016-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj.art-736c25dd174a4550835a68ad574859e82022-12-21T19:20:16ZengPublic Library of Science (PLoS)PLoS ONE1932-62032016-01-01114e015443210.1371/journal.pone.0154432The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs.Sarah HerpertzSophia NizielskiMichael HockAstrid SchützAlthough a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants' ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants' ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.http://europepmc.org/articles/PMC4849674?pdf=render |
| spellingShingle | Sarah Herpertz Sophia Nizielski Michael Hock Astrid Schütz The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. PLoS ONE |
| title | The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. |
| title_full | The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. |
| title_fullStr | The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. |
| title_full_unstemmed | The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. |
| title_short | The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs. |
| title_sort | relevance of emotional intelligence in personnel selection for high emotional labor jobs |
| url | http://europepmc.org/articles/PMC4849674?pdf=render |
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