Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies
This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universidad Pedagógica y Tecnológica de Colombia
2023-08-01
|
| Series: | Inquietud Empresarial |
| Subjects: | |
| Online Access: | https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496 |
| _version_ | 1797248617857155072 |
|---|---|
| author | Nereyda Soto Medina Sheila Suset Marañon Lizarraga Cesar Arturo Palacios Valenzuela Rosa Delia Aguilar Carvajal Elizabeth Acosta Haro |
| author_facet | Nereyda Soto Medina Sheila Suset Marañon Lizarraga Cesar Arturo Palacios Valenzuela Rosa Delia Aguilar Carvajal Elizabeth Acosta Haro |
| author_sort | Nereyda Soto Medina |
| collection | DOAJ |
| description |
This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between these companies, taking as a sample two of the main parcel companies in Los Mochis, Sinaloa. It should be noted that these companies are currently booming, due to the rise of online shopping. In addition, customers seek speed, price and care of the merchandise in their deliveries. The study was carried out based on the methodology of case study, which uses experience for the transmission of knowledge such as the opinion of people about two companies in particular. This study was developed with the characteristics of a descriptive research, with a non-experimental design; as well, the quantitative approach was used since it was intended to describe and to know different opinions and perspectives from people towards the quality of the service. The information was collected by applying a survey in which the opinion of the people regarding the quality of the service provided by both companies was gathered through a system of direct well-ordered questions. According to the results obtained thanks to the application of the instrument, the hypothesis proposed in this study is accepted, which establishes that the competitive advantage generated by the quality of service of the Paquetexpress parcel company is superior to that of the Estafeta parcel company.
JEL Codes: M0, M1
Received: 10/01/2023. Accepted: 26/06/2023. Published: 09/08/2023.
|
| first_indexed | 2024-04-24T20:17:27Z |
| format | Article |
| id | doaj.art-73afeb202ef44ac69a31b7a6a4b1777b |
| institution | Directory Open Access Journal |
| issn | 0121-1048 |
| language | English |
| last_indexed | 2024-04-24T20:17:27Z |
| publishDate | 2023-08-01 |
| publisher | Universidad Pedagógica y Tecnológica de Colombia |
| record_format | Article |
| series | Inquietud Empresarial |
| spelling | doaj.art-73afeb202ef44ac69a31b7a6a4b1777b2024-03-22T14:57:00ZengUniversidad Pedagógica y Tecnológica de ColombiaInquietud Empresarial0121-10482023-08-0123210.19053/01211048.15496Quality of the Service as a Competitive Advantage, Comparative Study of Parcel CompaniesNereyda Soto Medina0https://orcid.org/0000-0002-7967-3720Sheila Suset Marañon Lizarraga 1https://orcid.org/0000-0003-3455-7803Cesar Arturo Palacios Valenzuela2https://orcid.org/0000-0002-8404-2624Rosa Delia Aguilar Carvajal3https://orcid.org/0000-0003-4746-6716Elizabeth Acosta Haro4https://orcid.org/0000-0002-5141-6378Unidad Académica de Negocios; Universidad Autónoma de Sinaloa; Blvd. Antonio Rosales y Justicia Social, Ciudad Universitaria, Los Mochis, SinaloaUnidad Académica de Negocios; Universidad Autónoma de Sinaloa; Blvd. Antonio Rosales y Justicia Social, Ciudad Universitaria, Los Mochis, SinaloaUnidad Académica de Negocios; Universidad Autónoma de Sinaloa; Blvd. Antonio Rosales y Justicia Social, Ciudad Universitaria, Los Mochis, SinaloaUnidad Académica de Negocios; Universidad Autónoma de Sinaloa; Blvd. Antonio Rosales y Justicia Social, Ciudad Universitaria, Los Mochis, SinaloaUnidad Académica de Negocios; Universidad Autónoma de Sinaloa; Blvd. Antonio Rosales y Justicia Social, Ciudad Universitaria, Los Mochis, Sinaloa This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between these companies, taking as a sample two of the main parcel companies in Los Mochis, Sinaloa. It should be noted that these companies are currently booming, due to the rise of online shopping. In addition, customers seek speed, price and care of the merchandise in their deliveries. The study was carried out based on the methodology of case study, which uses experience for the transmission of knowledge such as the opinion of people about two companies in particular. This study was developed with the characteristics of a descriptive research, with a non-experimental design; as well, the quantitative approach was used since it was intended to describe and to know different opinions and perspectives from people towards the quality of the service. The information was collected by applying a survey in which the opinion of the people regarding the quality of the service provided by both companies was gathered through a system of direct well-ordered questions. According to the results obtained thanks to the application of the instrument, the hypothesis proposed in this study is accepted, which establishes that the competitive advantage generated by the quality of service of the Paquetexpress parcel company is superior to that of the Estafeta parcel company. JEL Codes: M0, M1 Received: 10/01/2023. Accepted: 26/06/2023. Published: 09/08/2023. https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496ServiceCompetitive AdvantageQuality of the service |
| spellingShingle | Nereyda Soto Medina Sheila Suset Marañon Lizarraga Cesar Arturo Palacios Valenzuela Rosa Delia Aguilar Carvajal Elizabeth Acosta Haro Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies Inquietud Empresarial Service Competitive Advantage Quality of the service |
| title | Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies |
| title_full | Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies |
| title_fullStr | Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies |
| title_full_unstemmed | Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies |
| title_short | Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies |
| title_sort | quality of the service as a competitive advantage comparative study of parcel companies |
| topic | Service Competitive Advantage Quality of the service |
| url | https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496 |
| work_keys_str_mv | AT nereydasotomedina qualityoftheserviceasacompetitiveadvantagecomparativestudyofparcelcompanies AT sheilasusetmaranonlizarraga qualityoftheserviceasacompetitiveadvantagecomparativestudyofparcelcompanies AT cesararturopalaciosvalenzuela qualityoftheserviceasacompetitiveadvantagecomparativestudyofparcelcompanies AT rosadeliaaguilarcarvajal qualityoftheserviceasacompetitiveadvantagecomparativestudyofparcelcompanies AT elizabethacostaharo qualityoftheserviceasacompetitiveadvantagecomparativestudyofparcelcompanies |