Total Quality Management And Supply Chain Management On Operational Performance
This study aimed to determine the effect of total quality management (TQM) and supply chain management (SCM) practices on operational performance in MSME gift shops in Sleman, Yogyakarta. The method used in this study was a quantitive approach by distributing questionnaires directly to gift shops o...
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| Format: | Article |
| Language: | English |
| Published: |
cita konsultindo
2024-01-01
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| Series: | Asian Journal of Management, Entrepreneurship and Social Science |
| Subjects: | |
| Online Access: | https://www.ajmesc.com/index.php/ajmesc/article/view/653 |
| _version_ | 1797359834219151360 |
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| author | Umi Nur Qulub Dessy Isfianadewi |
| author_facet | Umi Nur Qulub Dessy Isfianadewi |
| author_sort | Umi Nur Qulub |
| collection | DOAJ |
| description |
This study aimed to determine the effect of total quality management (TQM) and supply chain management (SCM) practices on operational performance in MSME gift shops in Sleman, Yogyakarta. The method used in this study was a quantitive approach by distributing questionnaires directly to gift shops one by one. There were 135 respondents with gift shop owners, managers, and supervisors backgrounds. The measurement scale used is a 5 Likert scale, where the respondent's answer has a score weight: 1 = strongly disagree, 2 = disagree, 3 = neutral, 4 = agree, and 5 = strongly agree. This study data analysis uses the SEM method using PLS, tested using the Smart PLS 3.2.9 tool. This study found that implementing TQM and SCM significantly influenced operational performance. This study also found that good TQM practices in souvenir shops include top management support, customer focus, and employee involvement. The findings of this study were as follows: 1) TQM has a positive effect on SCM, 2) SCM has a positive effect on operational performance, and 3) TQM has a positive effect on operational performance.
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| first_indexed | 2024-03-08T15:29:28Z |
| format | Article |
| id | doaj.art-746371f7478e4bff80e5879ff017e13e |
| institution | Directory Open Access Journal |
| issn | 2808-7399 |
| language | English |
| last_indexed | 2024-03-08T15:29:28Z |
| publishDate | 2024-01-01 |
| publisher | cita konsultindo |
| record_format | Article |
| series | Asian Journal of Management, Entrepreneurship and Social Science |
| spelling | doaj.art-746371f7478e4bff80e5879ff017e13e2024-01-10T06:36:19Zengcita konsultindoAsian Journal of Management, Entrepreneurship and Social Science2808-73992024-01-01401Total Quality Management And Supply Chain Management On Operational PerformanceUmi Nur Qulub0Dessy Isfianadewi1Department of Management, Faculty of Business and Economics, Universitas Islam IndonesiaDepartment of Management, Faculty of Business and Economics, Universitas Islam Indonesia This study aimed to determine the effect of total quality management (TQM) and supply chain management (SCM) practices on operational performance in MSME gift shops in Sleman, Yogyakarta. The method used in this study was a quantitive approach by distributing questionnaires directly to gift shops one by one. There were 135 respondents with gift shop owners, managers, and supervisors backgrounds. The measurement scale used is a 5 Likert scale, where the respondent's answer has a score weight: 1 = strongly disagree, 2 = disagree, 3 = neutral, 4 = agree, and 5 = strongly agree. This study data analysis uses the SEM method using PLS, tested using the Smart PLS 3.2.9 tool. This study found that implementing TQM and SCM significantly influenced operational performance. This study also found that good TQM practices in souvenir shops include top management support, customer focus, and employee involvement. The findings of this study were as follows: 1) TQM has a positive effect on SCM, 2) SCM has a positive effect on operational performance, and 3) TQM has a positive effect on operational performance. https://www.ajmesc.com/index.php/ajmesc/article/view/653Total quality management, supply chain management, operational performance. |
| spellingShingle | Umi Nur Qulub Dessy Isfianadewi Total Quality Management And Supply Chain Management On Operational Performance Asian Journal of Management, Entrepreneurship and Social Science Total quality management, supply chain management, operational performance. |
| title | Total Quality Management And Supply Chain Management On Operational Performance |
| title_full | Total Quality Management And Supply Chain Management On Operational Performance |
| title_fullStr | Total Quality Management And Supply Chain Management On Operational Performance |
| title_full_unstemmed | Total Quality Management And Supply Chain Management On Operational Performance |
| title_short | Total Quality Management And Supply Chain Management On Operational Performance |
| title_sort | total quality management and supply chain management on operational performance |
| topic | Total quality management, supply chain management, operational performance. |
| url | https://www.ajmesc.com/index.php/ajmesc/article/view/653 |
| work_keys_str_mv | AT uminurqulub totalqualitymanagementandsupplychainmanagementonoperationalperformance AT dessyisfianadewi totalqualitymanagementandsupplychainmanagementonoperationalperformance |