Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

One of the most relevant elements for improving the quality of an organization is the recognition of customer satisfaction and perceived quality of services. During their clerkship, medical students are required to work with different medical specializations in rotation and treat patients under the...

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Bibliographic Details
Main Authors: Siska Nia Irasanti, Ieva Baniasih Akbar, Yani Dewi Suryani
Format: Article
Language:English
Published: Universitas Islam Bandung 2020-04-01
Series:Global Medical & Health Communication
Subjects:
clerkship
ipa
kepaniteraan
kualitas pelayanan
service quality
Online Access:https://ejournal.unisba.ac.id/index.php/gmhc/article/view/5863

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