Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications
When it comes to scheduling health consultations, e-appointment systems are helpful for patients. Non-attendance is a common obstacle that many medical practitioners must endure when it comes to the management of appointments in healthcare facilities and outpatient health settings. Prior surveys hav...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2023-01-01
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| Series: | Electronics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2079-9292/12/3/662 |
| _version_ | 1797624753529290752 |
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| author | Fotis Kitsios Stavros Stefanakakis Maria Kamariotou Lambros Dermentzoglou |
| author_facet | Fotis Kitsios Stavros Stefanakakis Maria Kamariotou Lambros Dermentzoglou |
| author_sort | Fotis Kitsios |
| collection | DOAJ |
| description | When it comes to scheduling health consultations, e-appointment systems are helpful for patients. Non-attendance is a common obstacle that many medical practitioners must endure when it comes to the management of appointments in healthcare facilities and outpatient health settings. Prior surveys have found that many users are open to use such mechanisms and that patients would be likely to schedule an online appointment with their doctor if such a system was made accessible. Few studies have sought to determine how well e-appointment systems work, how well they are received by their users, and whether or not they increase the number of appointments booked. The purpose of this research was to collect information that would help executives of a state hospital in Thessaloniki, Greece, to improve their electronic appointment system by measuring the level of satisfaction their patients have with it. The results show that the level of service provided by the electronic appointment system is not satisfactory. The quality of the website is another significant factor that does not contribute to the level of satisfaction experienced by patients. |
| first_indexed | 2024-03-11T09:47:30Z |
| format | Article |
| id | doaj.art-7696f0e6983643b19a41065d30769c54 |
| institution | Directory Open Access Journal |
| issn | 2079-9292 |
| language | English |
| last_indexed | 2024-03-11T09:47:30Z |
| publishDate | 2023-01-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Electronics |
| spelling | doaj.art-7696f0e6983643b19a41065d30769c542023-11-16T16:29:40ZengMDPI AGElectronics2079-92922023-01-0112366210.3390/electronics12030662Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and ImplicationsFotis Kitsios0Stavros Stefanakakis1Maria Kamariotou2Lambros Dermentzoglou3Department of Applied Informatics, University of Macedonia, 156 Egnatia Str., GR54636 Thessaloniki, GreeceDepartment of Applied Informatics, University of Macedonia, 156 Egnatia Str., GR54636 Thessaloniki, GreeceDepartment of Applied Informatics, University of Macedonia, 156 Egnatia Str., GR54636 Thessaloniki, GreecePapageorgiou General Hospital, Municipality Pavlou Mela, GR56403 Thessaloniki, GreeceWhen it comes to scheduling health consultations, e-appointment systems are helpful for patients. Non-attendance is a common obstacle that many medical practitioners must endure when it comes to the management of appointments in healthcare facilities and outpatient health settings. Prior surveys have found that many users are open to use such mechanisms and that patients would be likely to schedule an online appointment with their doctor if such a system was made accessible. Few studies have sought to determine how well e-appointment systems work, how well they are received by their users, and whether or not they increase the number of appointments booked. The purpose of this research was to collect information that would help executives of a state hospital in Thessaloniki, Greece, to improve their electronic appointment system by measuring the level of satisfaction their patients have with it. The results show that the level of service provided by the electronic appointment system is not satisfactory. The quality of the website is another significant factor that does not contribute to the level of satisfaction experienced by patients.https://www.mdpi.com/2079-9292/12/3/662e-servicee-appointmentuser satisfactione-healthhealth care sector |
| spellingShingle | Fotis Kitsios Stavros Stefanakakis Maria Kamariotou Lambros Dermentzoglou Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications Electronics e-service e-appointment user satisfaction e-health health care sector |
| title | Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications |
| title_full | Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications |
| title_fullStr | Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications |
| title_full_unstemmed | Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications |
| title_short | Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications |
| title_sort | digital service platform and innovation in healthcare measuring users satisfaction and implications |
| topic | e-service e-appointment user satisfaction e-health health care sector |
| url | https://www.mdpi.com/2079-9292/12/3/662 |
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