APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA
Developments in technology have disrupted many industries. Companies can no longer afford to ignore such vital technology. Many people in South Africa believe that the entry of ride-hailing apps like Uber and Bolt threatens the future of the country's traditional taxi industry. The paper sought...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bucharest University of Economic Studies
2022-09-01
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| Series: | Business Excellence and Management |
| Subjects: | |
| Online Access: | https://beman.ase.ro/no123/2.pdf |
| _version_ | 1797985627295186944 |
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| author | Siphokazi NONYUSA Robertson Khan TENGEH Gervase Chux IWU Darlington ONOJAEFE |
| author_facet | Siphokazi NONYUSA Robertson Khan TENGEH Gervase Chux IWU Darlington ONOJAEFE |
| author_sort | Siphokazi NONYUSA |
| collection | DOAJ |
| description | Developments in technology have disrupted many industries. Companies can no longer afford to ignore such vital technology. Many people in South Africa believe that the entry of ride-hailing apps like Uber and Bolt threatens the future of the country's traditional taxi industry. The paper sought to ascertain the influence of app-based ride solutions on the sustainability of conventional metered taxis and the ensuing survival strategies. A hybrid approach using both qualitative and quantitative data was adopted. Twenty participants and 80 respondents provided the qualitative and quantitative data utilized. The results suggest high-quality services and comfort vehicles offered by app-based services like Uber and Bolt have harmed the long-term viability of traditional metered taxis in the Cape Town metropolitan area. Since the advent of app-based ride services (Uber and Bolt), metered taxi operators have faced new challenges, including technological advancement, the demand for high-end transportation, and changing consumer tastes. The research could be helpful to companies providing metered taxi services in Cape Town by pointing to ways to improve operations. Hopefully, the findings of this research will aid regulators and other interested parties in making it easier for taxi companies that use meters to compete. Theoretically, the study may also contribute to the literature on the subject. |
| first_indexed | 2024-04-11T07:20:55Z |
| format | Article |
| id | doaj.art-76e87d9725af4a278f8177ffce8bbea8 |
| institution | Directory Open Access Journal |
| issn | 2248-1354 2668-9219 |
| language | English |
| last_indexed | 2024-04-11T07:20:55Z |
| publishDate | 2022-09-01 |
| publisher | Bucharest University of Economic Studies |
| record_format | Article |
| series | Business Excellence and Management |
| spelling | doaj.art-76e87d9725af4a278f8177ffce8bbea82022-12-22T04:37:39ZengBucharest University of Economic StudiesBusiness Excellence and Management2248-13542668-92192022-09-01123132910.24818/beman/2022.12.3-02APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICASiphokazi NONYUSA0Robertson Khan TENGEH1Gervase Chux IWU2Darlington ONOJAEFE3Cape Peninsula University of Technology, Cape Town 7535, South AfricaCape Peninsula University of Technology, Cape Town 7535, South AfricaThe University of the Western Cape, Cape Town 7535, South AfricaCape Peninsula University of Technology, Cape Town 7535, South AfricaDevelopments in technology have disrupted many industries. Companies can no longer afford to ignore such vital technology. Many people in South Africa believe that the entry of ride-hailing apps like Uber and Bolt threatens the future of the country's traditional taxi industry. The paper sought to ascertain the influence of app-based ride solutions on the sustainability of conventional metered taxis and the ensuing survival strategies. A hybrid approach using both qualitative and quantitative data was adopted. Twenty participants and 80 respondents provided the qualitative and quantitative data utilized. The results suggest high-quality services and comfort vehicles offered by app-based services like Uber and Bolt have harmed the long-term viability of traditional metered taxis in the Cape Town metropolitan area. Since the advent of app-based ride services (Uber and Bolt), metered taxi operators have faced new challenges, including technological advancement, the demand for high-end transportation, and changing consumer tastes. The research could be helpful to companies providing metered taxi services in Cape Town by pointing to ways to improve operations. Hopefully, the findings of this research will aid regulators and other interested parties in making it easier for taxi companies that use meters to compete. Theoretically, the study may also contribute to the literature on the subject.https://beman.ase.ro/no123/2.pdftechnological disruptionsdigital transportapp-based ridesuberboltmetered taxis and intelligent transport systems |
| spellingShingle | Siphokazi NONYUSA Robertson Khan TENGEH Gervase Chux IWU Darlington ONOJAEFE APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA Business Excellence and Management technological disruptions digital transport app-based rides uber bolt metered taxis and intelligent transport systems |
| title | APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA |
| title_full | APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA |
| title_fullStr | APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA |
| title_full_unstemmed | APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA |
| title_short | APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED TAXIS IN SOUTH AFRICA |
| title_sort | app based ride services and the sustainability of metered taxis in south africa |
| topic | technological disruptions digital transport app-based rides uber bolt metered taxis and intelligent transport systems |
| url | https://beman.ase.ro/no123/2.pdf |
| work_keys_str_mv | AT siphokazinonyusa appbasedrideservicesandthesustainabilityofmeteredtaxisinsouthafrica AT robertsonkhantengeh appbasedrideservicesandthesustainabilityofmeteredtaxisinsouthafrica AT gervasechuxiwu appbasedrideservicesandthesustainabilityofmeteredtaxisinsouthafrica AT darlingtononojaefe appbasedrideservicesandthesustainabilityofmeteredtaxisinsouthafrica |