Examining the Impact of Service Quality on Passengers’ Intentions to Utilize Rail Transport in the Post-Pandemic Era: An Integrated Approach of SERVQUAL and Health Belief Model
The COVID-19 pandemic has significantly disrupted railway transportation in developing countries, resulting in reduced passenger demand and economic activity. As a result of the pandemic effect, there is an increased focus on health and safety among potential passengers. To address this issue, the p...
Main Authors: | Panuwat Wisutwattanasak, Thanapong Champahom, Sajjakaj Jomnonkwao, Fareeda Aryuyo, Chamroeun Se, Vatanavongs Ratanavaraha |
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Format: | Article |
Language: | English |
Published: |
MDPI AG
2023-09-01
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Series: | Behavioral Sciences |
Subjects: | |
Online Access: | https://www.mdpi.com/2076-328X/13/10/789 |
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