Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM)
This study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the f...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
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Universitas Gadjah Mada
2022-11-01
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| Series: | JKAP (Jurnal Kebijakan dan Administrasi Publik) |
| Subjects: | |
| Online Access: | https://journal.ugm.ac.id/jkap/article/view/70215 |
| _version_ | 1827317911886233600 |
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| author | Ni Putu Tirka Widanti Charles Fernandes |
| author_facet | Ni Putu Tirka Widanti Charles Fernandes |
| author_sort | Ni Putu Tirka Widanti |
| collection | DOAJ |
| description | This study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the foreign refugee handling services. This study uses qualitative research approach that focuses on analyzing the services for handling refugees from abroad in Kupang based on the concept of good service characteristics. The study found that the implementation of services for handling refugees from abroad in Kupang has not been effective due to: lack of participation by the Kupang Regional Government, lack of maintenance in the facilities and infrastructure in the shelter, lack of human resources officers at the shelter, local government feels not responsible for handling refugees, health services are less responsive, language barriers, Kupang local government does not have a database of refugees from abroad, lack of knowledge on refugee status and human rights enforcement by immigration officers, the reactive attitude of the refugees that reduce the trust of the Kupang Rudenim. In conclusion, the effectiveness of refugees from abroad handling services in Kupang which is managed by the Kupang Regional Government in collaboration with International Organization for Migration (IOM) is still not optimal if judged based on good service indicators. |
| first_indexed | 2024-04-24T23:48:48Z |
| format | Article |
| id | doaj.art-770c7ac76d9c4b31ab19a4bb5fa66d62 |
| institution | Directory Open Access Journal |
| issn | 0852-9213 2477-4693 |
| language | Indonesian |
| last_indexed | 2024-04-24T23:48:48Z |
| publishDate | 2022-11-01 |
| publisher | Universitas Gadjah Mada |
| record_format | Article |
| series | JKAP (Jurnal Kebijakan dan Administrasi Publik) |
| spelling | doaj.art-770c7ac76d9c4b31ab19a4bb5fa66d622024-03-15T03:35:24ZindUniversitas Gadjah MadaJKAP (Jurnal Kebijakan dan Administrasi Publik)0852-92132477-46932022-11-0126211512610.22146/jkap.7021532846Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM)Ni Putu Tirka Widanti0Charles Fernandes1Department of Public Administration, Universitas Ngurah Rai, DenpasarDepartment of Public Administration, Universitas Ngurah Rai, DenpasarThis study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the foreign refugee handling services. This study uses qualitative research approach that focuses on analyzing the services for handling refugees from abroad in Kupang based on the concept of good service characteristics. The study found that the implementation of services for handling refugees from abroad in Kupang has not been effective due to: lack of participation by the Kupang Regional Government, lack of maintenance in the facilities and infrastructure in the shelter, lack of human resources officers at the shelter, local government feels not responsible for handling refugees, health services are less responsive, language barriers, Kupang local government does not have a database of refugees from abroad, lack of knowledge on refugee status and human rights enforcement by immigration officers, the reactive attitude of the refugees that reduce the trust of the Kupang Rudenim. In conclusion, the effectiveness of refugees from abroad handling services in Kupang which is managed by the Kupang Regional Government in collaboration with International Organization for Migration (IOM) is still not optimal if judged based on good service indicators.https://journal.ugm.ac.id/jkap/article/view/70215iomkupang regional governmentpublic servicerefugeesshelter |
| spellingShingle | Ni Putu Tirka Widanti Charles Fernandes Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) JKAP (Jurnal Kebijakan dan Administrasi Publik) iom kupang regional government public service refugees shelter |
| title | Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) |
| title_full | Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) |
| title_fullStr | Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) |
| title_full_unstemmed | Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) |
| title_short | Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM) |
| title_sort | effectiveness of foreign refugee handling services by kupang regional government with the international organization for migration iom |
| topic | iom kupang regional government public service refugees shelter |
| url | https://journal.ugm.ac.id/jkap/article/view/70215 |
| work_keys_str_mv | AT nipututirkawidanti effectivenessofforeignrefugeehandlingservicesbykupangregionalgovernmentwiththeinternationalorganizationformigrationiom AT charlesfernandes effectivenessofforeignrefugeehandlingservicesbykupangregionalgovernmentwiththeinternationalorganizationformigrationiom |