The Use of E-government from the Perspective of Biggest Business Entities in Serbia
The development and use of information and communication technologies (ICTs), and in particular the Internet, have changed the way businesses operate in the last twenty years, providing a number of new opportunities for improving innovation and competitiveness. Today, modern ICT is considered to be...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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University of Zagreb, Faculty of organization and informatics
2021-01-01
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| Series: | Journal of Information and Organizational Sciences |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/383218 |
| _version_ | 1797206867166887936 |
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| author | Jasmina Đurašković Dejan Viduka Marina Gajić - Glamočlija |
| author_facet | Jasmina Đurašković Dejan Viduka Marina Gajić - Glamočlija |
| author_sort | Jasmina Đurašković |
| collection | DOAJ |
| description | The development and use of information and communication technologies (ICTs), and in particular the Internet, have changed the way businesses operate in the last twenty years, providing a number of new opportunities for improving innovation and competitiveness. Today, modern ICT is considered to be the basis for the development of a knowledge society, in which the concept of e-government plays a special role. The main goal of this paper was to examine the perceptions of business users, in terms of perceived barriers and benefits achieved, from the use of electronic public administration services. The survey included 500 companies with the highest business income in Serbia. The data collected were analyzed using Pearson’s correlation coefficient, Mann Whitney’s test and Kruskal-Wallis test. The results of the research showed that the level of acceptance of electronic services is still lower than expected, given the volume of services offered. Also, this study pointed to the need to raise the level of awareness of businesses about e-government services, as well as the need to improve the quality of electronic services, in terms of complete digitization, alignment with enterprise requirements and regular updating of data. |
| first_indexed | 2024-04-24T09:13:50Z |
| format | Article |
| id | doaj.art-770fe79b43954ff39c4b5a458adb7c1f |
| institution | Directory Open Access Journal |
| issn | 1846-3312 1846-9418 |
| language | English |
| last_indexed | 2024-04-24T09:13:50Z |
| publishDate | 2021-01-01 |
| publisher | University of Zagreb, Faculty of organization and informatics |
| record_format | Article |
| series | Journal of Information and Organizational Sciences |
| spelling | doaj.art-770fe79b43954ff39c4b5a458adb7c1f2024-04-15T17:14:05ZengUniversity of Zagreb, Faculty of organization and informaticsJournal of Information and Organizational Sciences1846-33121846-94182021-01-01451395310.31341/jios.45.1.3The Use of E-government from the Perspective of Biggest Business Entities in SerbiaJasmina Đurašković0Dejan Viduka1Marina Gajić - Glamočlija2Faculty of Projects and Innovation Management Educons University, Sremska Kamenica, SerbiaFaculty for Applied Management, Economics and Finance, Belgrade University Business Academy, Novi Sad, SerbiaCollege of Management and Economics Kragujevac, SerbiaThe development and use of information and communication technologies (ICTs), and in particular the Internet, have changed the way businesses operate in the last twenty years, providing a number of new opportunities for improving innovation and competitiveness. Today, modern ICT is considered to be the basis for the development of a knowledge society, in which the concept of e-government plays a special role. The main goal of this paper was to examine the perceptions of business users, in terms of perceived barriers and benefits achieved, from the use of electronic public administration services. The survey included 500 companies with the highest business income in Serbia. The data collected were analyzed using Pearson’s correlation coefficient, Mann Whitney’s test and Kruskal-Wallis test. The results of the research showed that the level of acceptance of electronic services is still lower than expected, given the volume of services offered. Also, this study pointed to the need to raise the level of awareness of businesses about e-government services, as well as the need to improve the quality of electronic services, in terms of complete digitization, alignment with enterprise requirements and regular updating of data.https://hrcak.srce.hr/file/383218ICTe-governmentbusiness entitiesSerbia |
| spellingShingle | Jasmina Đurašković Dejan Viduka Marina Gajić - Glamočlija The Use of E-government from the Perspective of Biggest Business Entities in Serbia Journal of Information and Organizational Sciences ICT e-government business entities Serbia |
| title | The Use of E-government from the Perspective of Biggest Business Entities in Serbia |
| title_full | The Use of E-government from the Perspective of Biggest Business Entities in Serbia |
| title_fullStr | The Use of E-government from the Perspective of Biggest Business Entities in Serbia |
| title_full_unstemmed | The Use of E-government from the Perspective of Biggest Business Entities in Serbia |
| title_short | The Use of E-government from the Perspective of Biggest Business Entities in Serbia |
| title_sort | use of e government from the perspective of biggest business entities in serbia |
| topic | ICT e-government business entities Serbia |
| url | https://hrcak.srce.hr/file/383218 |
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