Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups
Abstract The current paper focuses on a comparative analysis of both public transport (PT) and private vehicle (PV) users’ perceptions on the quality of the service. To detect the key components of PT attributes a new hybrid methodology is applied, combining the importance-performance analysis and t...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SpringerOpen
2023-03-01
|
| Series: | European Transport Research Review |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12544-023-00578-1 |
| _version_ | 1797865677341589504 |
|---|---|
| author | Karzan Ismael Domokos Esztergár-Kiss Szabolcs Duleba |
| author_facet | Karzan Ismael Domokos Esztergár-Kiss Szabolcs Duleba |
| author_sort | Karzan Ismael |
| collection | DOAJ |
| description | Abstract The current paper focuses on a comparative analysis of both public transport (PT) and private vehicle (PV) users’ perceptions on the quality of the service. To detect the key components of PT attributes a new hybrid methodology is applied, combining the importance-performance analysis and the importance-performance map analysis. The proposed hybrid approach is simpler and more integrated than the existing methods in the literature. The sample comprises an online panel and a total of 1028 questionnaires for PV and PT users surveyed during the pandemic period in Budapest. The results of the applied methods show that among the different groups, the service hour, the proximity, and the frequency attributes are important and performed well in the years of COVID-19. On the other hand, the temperature and the cleanliness factors are not significant predictors of the PV and PT users’ general satisfaction. The obtained results can be used by local governments and authorities, who seek to identify areas to enhance the service quality of PT during movement restrictions in a pandemic wave. |
| first_indexed | 2024-04-09T23:12:01Z |
| format | Article |
| id | doaj.art-7773bd33077541c8ad2445f6c55926c0 |
| institution | Directory Open Access Journal |
| issn | 1866-8887 |
| language | English |
| last_indexed | 2024-04-09T23:12:01Z |
| publishDate | 2023-03-01 |
| publisher | SpringerOpen |
| record_format | Article |
| series | European Transport Research Review |
| spelling | doaj.art-7773bd33077541c8ad2445f6c55926c02023-03-22T10:18:41ZengSpringerOpenEuropean Transport Research Review1866-88872023-03-0115111810.1186/s12544-023-00578-1Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groupsKarzan Ismael0Domokos Esztergár-Kiss1Szabolcs Duleba2Department of Transport Technology and Economics (KUKG), Faculty of Transportation Engineering and Vehicle Engineering (KJK), Budapest University of Technology and Economics (BME)Department of Transport Technology and Economics (KUKG), Faculty of Transportation Engineering and Vehicle Engineering (KJK), Budapest University of Technology and Economics (BME)Department of Transport Technology and Economics (KUKG), Faculty of Transportation Engineering and Vehicle Engineering (KJK), Budapest University of Technology and Economics (BME)Abstract The current paper focuses on a comparative analysis of both public transport (PT) and private vehicle (PV) users’ perceptions on the quality of the service. To detect the key components of PT attributes a new hybrid methodology is applied, combining the importance-performance analysis and the importance-performance map analysis. The proposed hybrid approach is simpler and more integrated than the existing methods in the literature. The sample comprises an online panel and a total of 1028 questionnaires for PV and PT users surveyed during the pandemic period in Budapest. The results of the applied methods show that among the different groups, the service hour, the proximity, and the frequency attributes are important and performed well in the years of COVID-19. On the other hand, the temperature and the cleanliness factors are not significant predictors of the PV and PT users’ general satisfaction. The obtained results can be used by local governments and authorities, who seek to identify areas to enhance the service quality of PT during movement restrictions in a pandemic wave.https://doi.org/10.1186/s12544-023-00578-1Public transportService qualityTravel satisfactionIPMAIPACOVID-19 |
| spellingShingle | Karzan Ismael Domokos Esztergár-Kiss Szabolcs Duleba Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups European Transport Research Review Public transport Service quality Travel satisfaction IPMA IPA COVID-19 |
| title | Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups |
| title_full | Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups |
| title_fullStr | Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups |
| title_full_unstemmed | Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups |
| title_short | Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups |
| title_sort | evaluating the quality of the public transport service during the covid 19 pandemic from the perception of two user groups |
| topic | Public transport Service quality Travel satisfaction IPMA IPA COVID-19 |
| url | https://doi.org/10.1186/s12544-023-00578-1 |
| work_keys_str_mv | AT karzanismael evaluatingthequalityofthepublictransportserviceduringthecovid19pandemicfromtheperceptionoftwousergroups AT domokosesztergarkiss evaluatingthequalityofthepublictransportserviceduringthecovid19pandemicfromtheperceptionoftwousergroups AT szabolcsduleba evaluatingthequalityofthepublictransportserviceduringthecovid19pandemicfromtheperceptionoftwousergroups |