Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups

Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups

Abstract The current paper focuses on a comparative analysis of both public transport (PT) and private vehicle (PV) users’ perceptions on the quality of the service. To detect the key components of PT attributes a new hybrid methodology is applied, combining the importance-performance analysis and t...

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Bibliographic Details
Main Authors: Karzan Ismael, Domokos Esztergár-Kiss, Szabolcs Duleba
Format: Article
Language:English
Published: SpringerOpen 2023-03-01
Series:European Transport Research Review
Subjects:
Public transport
Service quality
Travel satisfaction
IPMA
IPA
COVID-19
Online Access:https://doi.org/10.1186/s12544-023-00578-1

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