PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN
Objective: To determine the satisfaction rate of dermatology patients, after purposefully improving the consultation skills of residents. Study Design: Mix-method study. Place and Duration of Study: Department of Dermatology, Combined Military Hospital Lahore, from Jan to Sep 2020, Methodol...
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| Format: | Article |
| Language: | English |
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Army Medical College Rawalpindi
2021-06-01
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| Series: | Pakistan Armed Forces Medical Journal |
| Subjects: | |
| Online Access: | https://pafmj.org/index.php/PAFMJ/article/view/5746 |
| _version_ | 1819242155462361088 |
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| author | Atiya Rahman Tehseen Naveed Sumeera Zulfiqar Aisha Akhtar Andaleeb Hamid Nadia Iftikhar |
| author_facet | Atiya Rahman Tehseen Naveed Sumeera Zulfiqar Aisha Akhtar Andaleeb Hamid Nadia Iftikhar |
| author_sort | Atiya Rahman |
| collection | DOAJ |
| description | Objective: To determine the satisfaction rate of dermatology patients, after purposefully improving the consultation skills of residents.
Study Design: Mix-method study.
Place and Duration of Study: Department of Dermatology, Combined Military Hospital Lahore, from Jan to Sep 2020,
Methodology: Empathy informed curriculum was delivered by the consultants and senior registrar prior to the conduction of study as well as an ongoing process to the post-graduate trainees in the department. Patients’ satisfaction with the quality of dermatological consultation was assessed by consultation and relational empathy (CARE) measure. One hundred and seventy six patients were recruited during the study period. Descriptive statistics such as frequencies, means, standard deviations and percentages were determined from the data. Advanced level analysis was done by Pearson’s correlation coefficients to analyse relationships between variables.
Results: The mean age of study participant was 39.01 ± SD 19.81 year, with a minimum of 3 years and maximum of 91 years. Ninety two (52.3%) patients were male and 84 (47.7%) were female. The mean consultation and relational empathy score was 40.34 ± SD 8.56 with 16 minimum score and 50 maximum. One hundred and sixty six (94.3%) patients were overall satisfied with the consultation whereas 10 (5.7%) were not.
Conclusion: We found high satisfaction rate amongst patients attending dermatology outpatient department. Empathy informed curricula should be emphasized upon to provide holistic patient care. |
| first_indexed | 2024-12-23T14:35:18Z |
| format | Article |
| id | doaj.art-77cf472e210d4f92b0845166643ffdfe |
| institution | Directory Open Access Journal |
| issn | 0030-9648 2411-8842 |
| language | English |
| last_indexed | 2024-12-23T14:35:18Z |
| publishDate | 2021-06-01 |
| publisher | Army Medical College Rawalpindi |
| record_format | Article |
| series | Pakistan Armed Forces Medical Journal |
| spelling | doaj.art-77cf472e210d4f92b0845166643ffdfe2022-12-21T17:43:23ZengArmy Medical College RawalpindiPakistan Armed Forces Medical Journal0030-96482411-88422021-06-017139040910.51253/pafmj.v71i3.57465746PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTANAtiya Rahman0Tehseen Naveed1Sumeera Zulfiqar2Aisha Akhtar3Andaleeb Hamid4Nadia Iftikhar5Combined Military Hospital Lahore/National University of Medical Sciences (NUMS) PakistanCombined Military Hospital Peshawar/National University of Medical Sciences (NUMS) PakistanCombined Military Hospital Multan/National University of Medical Sciences (NUMS) PakistanPak Emirates Military Hospital/National University of Medical Sciences (NUMS) Rawalpindi PakistanCombined Military Hospital Lahore/National University of Medical Sciences (NUMS) PakistanPak Emirates Military Hospital/National University of Medical Sciences (NUMS) Rawalpindi PakistanObjective: To determine the satisfaction rate of dermatology patients, after purposefully improving the consultation skills of residents. Study Design: Mix-method study. Place and Duration of Study: Department of Dermatology, Combined Military Hospital Lahore, from Jan to Sep 2020, Methodology: Empathy informed curriculum was delivered by the consultants and senior registrar prior to the conduction of study as well as an ongoing process to the post-graduate trainees in the department. Patients’ satisfaction with the quality of dermatological consultation was assessed by consultation and relational empathy (CARE) measure. One hundred and seventy six patients were recruited during the study period. Descriptive statistics such as frequencies, means, standard deviations and percentages were determined from the data. Advanced level analysis was done by Pearson’s correlation coefficients to analyse relationships between variables. Results: The mean age of study participant was 39.01 ± SD 19.81 year, with a minimum of 3 years and maximum of 91 years. Ninety two (52.3%) patients were male and 84 (47.7%) were female. The mean consultation and relational empathy score was 40.34 ± SD 8.56 with 16 minimum score and 50 maximum. One hundred and sixty six (94.3%) patients were overall satisfied with the consultation whereas 10 (5.7%) were not. Conclusion: We found high satisfaction rate amongst patients attending dermatology outpatient department. Empathy informed curricula should be emphasized upon to provide holistic patient care.https://pafmj.org/index.php/PAFMJ/article/view/5746compassionconsultation and relational empathy (care) measureconsultationdermatologyempathymix method studypatient satisfaction |
| spellingShingle | Atiya Rahman Tehseen Naveed Sumeera Zulfiqar Aisha Akhtar Andaleeb Hamid Nadia Iftikhar PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN Pakistan Armed Forces Medical Journal compassion consultation and relational empathy (care) measure consultation dermatology empathy mix method study patient satisfaction |
| title | PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN |
| title_full | PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN |
| title_fullStr | PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN |
| title_full_unstemmed | PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN |
| title_short | PATIENTS’ SATISFACTION WITH THE QUALITY OF DERMATOLOGY CONSULTATION OF A TERTIARY CARE HOSPITAL OF PAKISTAN |
| title_sort | patients satisfaction with the quality of dermatology consultation of a tertiary care hospital of pakistan |
| topic | compassion consultation and relational empathy (care) measure consultation dermatology empathy mix method study patient satisfaction |
| url | https://pafmj.org/index.php/PAFMJ/article/view/5746 |
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