Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic
There is an unprecedented demand for infodemic management due to rapidly evolving information about the novel COVID-19 pandemic. This viewpoint paper details the evolution of a Canadian digital information tool, Chloe for COVID-19, based on incremental leveraging of artificial intelligenc...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
JMIR Publications
2021-09-01
|
| Series: | Journal of Medical Internet Research |
| Online Access: | https://www.jmir.org/2021/9/e27283 |
| _version_ | 1797735674210680832 |
|---|---|
| author | Sophia Siedlikowski Louis-Philippe Noël Stephanie Anne Moynihan Marc Robin |
| author_facet | Sophia Siedlikowski Louis-Philippe Noël Stephanie Anne Moynihan Marc Robin |
| author_sort | Sophia Siedlikowski |
| collection | DOAJ |
| description |
There is an unprecedented demand for infodemic management due to rapidly evolving information about the novel COVID-19 pandemic. This viewpoint paper details the evolution of a Canadian digital information tool, Chloe for COVID-19, based on incremental leveraging of artificial intelligence techniques. By providing an accessible summary of Chloe’s development, we show how proactive cooperation between health, technology, and corporate sectors can lead to a rapidly scalable, safe, and secure virtual chatbot to assist public health efforts in keeping Canadians informed. We then highlight Chloe’s strengths, the challenges we faced during the development process, and future directions for the role of chatbots in infodemic management. The information presented here may guide future collaborative efforts in health technology in order to enhance access to accurate and timely health information to the public. |
| first_indexed | 2024-03-12T13:02:52Z |
| format | Article |
| id | doaj.art-7813dc1e3dd94e389bbc986b0072b291 |
| institution | Directory Open Access Journal |
| issn | 1438-8871 |
| language | English |
| last_indexed | 2024-03-12T13:02:52Z |
| publishDate | 2021-09-01 |
| publisher | JMIR Publications |
| record_format | Article |
| series | Journal of Medical Internet Research |
| spelling | doaj.art-7813dc1e3dd94e389bbc986b0072b2912023-08-28T19:07:07ZengJMIR PublicationsJournal of Medical Internet Research1438-88712021-09-01239e2728310.2196/27283Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 PandemicSophia Siedlikowskihttps://orcid.org/0000-0002-1356-7554Louis-Philippe Noëlhttps://orcid.org/0000-0001-6180-3534Stephanie Anne Moynihanhttps://orcid.org/0000-0002-5248-5404Marc Robinhttps://orcid.org/0000-0003-0194-6204 There is an unprecedented demand for infodemic management due to rapidly evolving information about the novel COVID-19 pandemic. This viewpoint paper details the evolution of a Canadian digital information tool, Chloe for COVID-19, based on incremental leveraging of artificial intelligence techniques. By providing an accessible summary of Chloe’s development, we show how proactive cooperation between health, technology, and corporate sectors can lead to a rapidly scalable, safe, and secure virtual chatbot to assist public health efforts in keeping Canadians informed. We then highlight Chloe’s strengths, the challenges we faced during the development process, and future directions for the role of chatbots in infodemic management. The information presented here may guide future collaborative efforts in health technology in order to enhance access to accurate and timely health information to the public.https://www.jmir.org/2021/9/e27283 |
| spellingShingle | Sophia Siedlikowski Louis-Philippe Noël Stephanie Anne Moynihan Marc Robin Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic Journal of Medical Internet Research |
| title | Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic |
| title_full | Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic |
| title_fullStr | Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic |
| title_full_unstemmed | Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic |
| title_short | Chloe for COVID-19: Evolution of an Intelligent Conversational Agent to Address Infodemic Management Needs During the COVID-19 Pandemic |
| title_sort | chloe for covid 19 evolution of an intelligent conversational agent to address infodemic management needs during the covid 19 pandemic |
| url | https://www.jmir.org/2021/9/e27283 |
| work_keys_str_mv | AT sophiasiedlikowski chloeforcovid19evolutionofanintelligentconversationalagenttoaddressinfodemicmanagementneedsduringthecovid19pandemic AT louisphilippenoel chloeforcovid19evolutionofanintelligentconversationalagenttoaddressinfodemicmanagementneedsduringthecovid19pandemic AT stephanieannemoynihan chloeforcovid19evolutionofanintelligentconversationalagenttoaddressinfodemicmanagementneedsduringthecovid19pandemic AT marcrobin chloeforcovid19evolutionofanintelligentconversationalagenttoaddressinfodemicmanagementneedsduringthecovid19pandemic |