Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room
Context: Though many arrangements had been made during the first wave, multiple complaints were reported regarding the arrangements made for COVID patients. The control room was set up as a 24 × 7 administrative coordination center to attend to issues after the initial setup of COVID units. Aim: To...
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2023-01-01
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| Series: | Journal of Family Medicine and Primary Care |
| Subjects: | |
| Online Access: | http://www.jfmpc.com/article.asp?issn=2249-4863;year=2023;volume=12;issue=11;spage=2733;epage=2737;aulast=Mishra |
| _version_ | 1797232674746662912 |
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| author | Siddharth Mishra Ramkrishna Mondal Jawahr S K. Pillai Mukunda Chandra Sahoo |
| author_facet | Siddharth Mishra Ramkrishna Mondal Jawahr S K. Pillai Mukunda Chandra Sahoo |
| author_sort | Siddharth Mishra |
| collection | DOAJ |
| description | Context: Though many arrangements had been made during the first wave, multiple complaints were reported regarding the arrangements made for COVID patients. The control room was set up as a 24 × 7 administrative coordination center to attend to issues after the initial setup of COVID units. Aim: To identify the major problems reported to the control room during the second wave of COVID-19 and find the related cause for the same. Methods and Materials: Issues reported to the control room were recorded from April to June (2021). The control room residents were asked to allocate each problem into six categories. Next, the residents allotted a frequency score to each of the problems depending on how regularly it was reported. Secondary data from various reports were also considered. Statistical Analysis Used: Data were analyzed using MS Excel software. Results: Various administrative issues were identified to be due to issues in communication and coordination (23%), policy and procedures (22%), human resource and training (16%), administration and implementation (15%), infrastructure (14%), and HMIS and IT (10%). Conclusion: Most frequent problems reported to the control room were related to infrastructure, policy implementation, and manpower training. After the initial implementation of new processes, there was a requirement for regular follow-up and coordination. This model of setting up an administrative control room and evidence-based approach will serve as a template for public hospitals to ensure coordination of hospital operations. |
| first_indexed | 2024-04-24T16:04:02Z |
| format | Article |
| id | doaj.art-7889e3127d09401094bd1cadefe47f09 |
| institution | Directory Open Access Journal |
| issn | 2249-4863 |
| language | English |
| last_indexed | 2024-04-24T16:04:02Z |
| publishDate | 2023-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Journal of Family Medicine and Primary Care |
| spelling | doaj.art-7889e3127d09401094bd1cadefe47f092024-04-01T06:00:15ZengWolters Kluwer Medknow PublicationsJournal of Family Medicine and Primary Care2249-48632023-01-0112112733273710.4103/jfmpc.jfmpc_1444_21Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control roomSiddharth MishraRamkrishna MondalJawahr S K. PillaiMukunda Chandra SahooContext: Though many arrangements had been made during the first wave, multiple complaints were reported regarding the arrangements made for COVID patients. The control room was set up as a 24 × 7 administrative coordination center to attend to issues after the initial setup of COVID units. Aim: To identify the major problems reported to the control room during the second wave of COVID-19 and find the related cause for the same. Methods and Materials: Issues reported to the control room were recorded from April to June (2021). The control room residents were asked to allocate each problem into six categories. Next, the residents allotted a frequency score to each of the problems depending on how regularly it was reported. Secondary data from various reports were also considered. Statistical Analysis Used: Data were analyzed using MS Excel software. Results: Various administrative issues were identified to be due to issues in communication and coordination (23%), policy and procedures (22%), human resource and training (16%), administration and implementation (15%), infrastructure (14%), and HMIS and IT (10%). Conclusion: Most frequent problems reported to the control room were related to infrastructure, policy implementation, and manpower training. After the initial implementation of new processes, there was a requirement for regular follow-up and coordination. This model of setting up an administrative control room and evidence-based approach will serve as a template for public hospitals to ensure coordination of hospital operations.http://www.jfmpc.com/article.asp?issn=2249-4863;year=2023;volume=12;issue=11;spage=2733;epage=2737;aulast=Mishracontrol roomcovid-19hospital administrationhospital managementpandemic preparednesssecond wave |
| spellingShingle | Siddharth Mishra Ramkrishna Mondal Jawahr S K. Pillai Mukunda Chandra Sahoo Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room Journal of Family Medicine and Primary Care control room covid-19 hospital administration hospital management pandemic preparedness second wave |
| title | Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room |
| title_full | Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room |
| title_fullStr | Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room |
| title_full_unstemmed | Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room |
| title_short | Management of COVID-19 during the second wave at a tertiary care public hospital in Eastern India: An experience from the administrative control room |
| title_sort | management of covid 19 during the second wave at a tertiary care public hospital in eastern india an experience from the administrative control room |
| topic | control room covid-19 hospital administration hospital management pandemic preparedness second wave |
| url | http://www.jfmpc.com/article.asp?issn=2249-4863;year=2023;volume=12;issue=11;spage=2733;epage=2737;aulast=Mishra |
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