Is There A Fe(Male) Approach In Customer Relationship Management?
Customer relationship management (CRM) has been the favorite topic of scores of marketing consultants and academicians for over a decade. CRM approaches marketing as dating in which the marketer attempts to turn strangers into friends and friends into lifetime partners and to retain the loyalty of t...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2009-12-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/2384 |
| _version_ | 1828081776217554944 |
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| author | Tedy Herlambang |
| author_facet | Tedy Herlambang |
| author_sort | Tedy Herlambang |
| collection | DOAJ |
| description | Customer relationship management (CRM) has been the favorite topic of scores of marketing consultants and academicians for over a decade. CRM approaches marketing as dating in which the marketer attempts to turn strangers into friends and friends into lifetime partners and to retain the loyalty of the right customers for this is the key to long-term profits in a company. Gender theories posit that women and men behave differently, and that they approach things differently. Moreover, these theories have documented a picture of women are being more expert and motivated relationship psychologists than men, as more active in their relationship monitoring, and as more oriented toward the maintenance and success of their relationships. Based on these theories, this paper develops some propositions to facilitate its empirical testing related to relationship communication and relationship dissolution in business market. The contribution of this paper is twofold. First, it attempts to create more insight into areas where relationship marketing research to date has not been abundant. Second, this paper attempts to contribute to methodological development of measuring relationship success by systematically distinguishing between good communication relationship and good management relationship. |
| first_indexed | 2024-04-11T03:40:03Z |
| format | Article |
| id | doaj.art-79023d33cf084bd2b80a3d7771560419 |
| institution | Directory Open Access Journal |
| issn | 1979-3650 2548-2149 |
| language | English |
| last_indexed | 2024-04-11T03:40:03Z |
| publishDate | 2009-12-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Jurnal Manajemen Teori dan Terapan |
| spelling | doaj.art-79023d33cf084bd2b80a3d77715604192023-01-02T03:56:54ZengUniversitas AirlanggaJurnal Manajemen Teori dan Terapan1979-36502548-21492009-12-012310.20473/jmtt.v2i3.23841736Is There A Fe(Male) Approach In Customer Relationship Management?Tedy Herlambang0Universitas Ma ChungCustomer relationship management (CRM) has been the favorite topic of scores of marketing consultants and academicians for over a decade. CRM approaches marketing as dating in which the marketer attempts to turn strangers into friends and friends into lifetime partners and to retain the loyalty of the right customers for this is the key to long-term profits in a company. Gender theories posit that women and men behave differently, and that they approach things differently. Moreover, these theories have documented a picture of women are being more expert and motivated relationship psychologists than men, as more active in their relationship monitoring, and as more oriented toward the maintenance and success of their relationships. Based on these theories, this paper develops some propositions to facilitate its empirical testing related to relationship communication and relationship dissolution in business market. The contribution of this paper is twofold. First, it attempts to create more insight into areas where relationship marketing research to date has not been abundant. Second, this paper attempts to contribute to methodological development of measuring relationship success by systematically distinguishing between good communication relationship and good management relationship.https://e-journal.unair.ac.id/JMTT/article/view/2384 |
| spellingShingle | Tedy Herlambang Is There A Fe(Male) Approach In Customer Relationship Management? Jurnal Manajemen Teori dan Terapan |
| title | Is There A Fe(Male) Approach In Customer Relationship Management? |
| title_full | Is There A Fe(Male) Approach In Customer Relationship Management? |
| title_fullStr | Is There A Fe(Male) Approach In Customer Relationship Management? |
| title_full_unstemmed | Is There A Fe(Male) Approach In Customer Relationship Management? |
| title_short | Is There A Fe(Male) Approach In Customer Relationship Management? |
| title_sort | is there a fe male approach in customer relationship management |
| url | https://e-journal.unair.ac.id/JMTT/article/view/2384 |
| work_keys_str_mv | AT tedyherlambang isthereafemaleapproachincustomerrelationshipmanagement |