Psychometrics of Emotional Intelligence in Hospitality: A Cross-Sectional Study on Human Capital and Quality of Service
Little research has been conducted specifically on emotional intelligence (EI) and perceived quality of service in the hospitality industry. The main goal of this research consists of providing empirical evidence related to EI regarding its importance in quality of hospitality service (QHS). To do s...
Main Authors: | Alberto Sanz-García, Almudena Ros-Martínez, Ana López-Navas, Miguel Puig-Cabrera |
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Format: | Article |
Language: | English |
Published: |
MDPI AG
2024-03-01
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Series: | Tourism and Hospitality |
Subjects: | |
Online Access: | https://www.mdpi.com/2673-5768/5/1/16 |
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