Psychometrics of Emotional Intelligence in Hospitality: A Cross-Sectional Study on Human Capital and Quality of Service

Psychometrics of Emotional Intelligence in Hospitality: A Cross-Sectional Study on Human Capital and Quality of Service

Little research has been conducted specifically on emotional intelligence (EI) and perceived quality of service in the hospitality industry. The main goal of this research consists of providing empirical evidence related to EI regarding its importance in quality of hospitality service (QHS). To do s...

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Bibliographic Details
Main Authors: Alberto Sanz-García, Almudena Ros-Martínez, Ana López-Navas, Miguel Puig-Cabrera
Format: Article
Language:English
Published: MDPI AG 2024-03-01
Series:Tourism and Hospitality
Subjects:
emotional intelligence
hospitality management
quality of hospitality service
job performance
Trait Meta-Mood Scale
SERVQUAL
Online Access:https://www.mdpi.com/2673-5768/5/1/16

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