The impact evaluation of coronavirus disease 2019 on service delivery in South Africa
Background: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current imple...
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| Format: | Article |
| Language: | English |
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AOSIS
2024-01-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
| Subjects: | |
| Online Access: | https://apsdpr.org/index.php/apsdpr/article/view/718 |
| _version_ | 1797336114078416896 |
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| author | Babalo Yekani Sibongisen B. Ngcamu Sareesha Pillay |
| author_facet | Babalo Yekani Sibongisen B. Ngcamu Sareesha Pillay |
| author_sort | Babalo Yekani |
| collection | DOAJ |
| description | Background: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current implementation of the National Evaluation Policy Framework.
Aim: The study attempts to explore the impact evaluation of COVID-19 on service delivery in South African municipalities.
Setting: The study was conducted at Nelson Mandela Bay Municipality (NMBM) and Buffalo City Metropolitan Municipality (BCMM).
Methods: Researchers used a mixed method approach to collect data. In-depth interview questions were used to collect data in one-on-one interviews with 13 municipal senior managers. The questionnaires were designed to meet the specific research objectives and were distributed to the municipal employees in different employment categories. A total of n = 191 people were sampled, questionnaires were despatched and 186 were returned, which gave a 97% response rate.
Results: The finding demonstrates that outcomes and impacts evaluations are not important in these municipalities and the absence of monitoring and evaluation (ME) continually remains no one’s responsibility.
Conclusion: There is no confidence in these municipalities that monitors plan to improve service delivery and will work towards achieving the goals of the organisation beyond COVID-19.
Contribution: This study could potentially empower municipal managers and policymakers by identifying a variety of shortcomings and offering advice on their action planning. |
| first_indexed | 2024-03-08T08:49:24Z |
| format | Article |
| id | doaj.art-7a6fd21da7654867ba39f98d47bf06de |
| institution | Directory Open Access Journal |
| issn | 2310-2195 2310-2152 |
| language | English |
| last_indexed | 2024-03-08T08:49:24Z |
| publishDate | 2024-01-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj.art-7a6fd21da7654867ba39f98d47bf06de2024-02-01T12:27:50ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522024-01-01121e1e910.4102/apsdpr.v12i1.718301The impact evaluation of coronavirus disease 2019 on service delivery in South AfricaBabalo Yekani0Sibongisen B. Ngcamu1Sareesha Pillay2Department of Management and Governance, Faculty of Business Sciences, Walter Sisulu University, East LondonDepartment of Public Administration and Management, Faculty of Public and Operations Management, University of South Africa, PretoriaDepartment of Public Management and Leadership, Faculty of Humanities, Nelson Mandela University, GqeberhaBackground: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current implementation of the National Evaluation Policy Framework. Aim: The study attempts to explore the impact evaluation of COVID-19 on service delivery in South African municipalities. Setting: The study was conducted at Nelson Mandela Bay Municipality (NMBM) and Buffalo City Metropolitan Municipality (BCMM). Methods: Researchers used a mixed method approach to collect data. In-depth interview questions were used to collect data in one-on-one interviews with 13 municipal senior managers. The questionnaires were designed to meet the specific research objectives and were distributed to the municipal employees in different employment categories. A total of n = 191 people were sampled, questionnaires were despatched and 186 were returned, which gave a 97% response rate. Results: The finding demonstrates that outcomes and impacts evaluations are not important in these municipalities and the absence of monitoring and evaluation (ME) continually remains no one’s responsibility. Conclusion: There is no confidence in these municipalities that monitors plan to improve service delivery and will work towards achieving the goals of the organisation beyond COVID-19. Contribution: This study could potentially empower municipal managers and policymakers by identifying a variety of shortcomings and offering advice on their action planning.https://apsdpr.org/index.php/apsdpr/article/view/718accountabilityimplementation, monitoring and evaluationpoliciesprogrammestransparency |
| spellingShingle | Babalo Yekani Sibongisen B. Ngcamu Sareesha Pillay The impact evaluation of coronavirus disease 2019 on service delivery in South Africa Africa’s Public Service Delivery & Performance Review accountability implementation, monitoring and evaluation policies programmes transparency |
| title | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa |
| title_full | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa |
| title_fullStr | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa |
| title_full_unstemmed | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa |
| title_short | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa |
| title_sort | impact evaluation of coronavirus disease 2019 on service delivery in south africa |
| topic | accountability implementation, monitoring and evaluation policies programmes transparency |
| url | https://apsdpr.org/index.php/apsdpr/article/view/718 |
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