Exploring the sociocultural contexts in which healthcare staff respond to and use online patient feedback in practice: In-depth case studies of three NHS Trusts
Objectives Patients are increasingly reporting about their healthcare experiences online and NHS Trusts are adopting different approaches to responding. However, the sociocultural contexts underpinning these organisational approaches remain unclear. Therefore, we aimed to explore the sociocultural c...
Main Authors: | Lauren Ramsey, Rebecca Lawton, Laura Sheard, Jane O’Hara |
---|---|
Format: | Article |
Language: | English |
Published: |
SAGE Publishing
2022-10-01
|
Series: | Digital Health |
Online Access: | https://doi.org/10.1177/20552076221129085 |
Similar Items
-
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
by: Lauren Ramsey, et al.
Published: (2023-08-01) -
Developing a research community within an online healthcare feedback platform
by: Beth Fylan, et al.
Published: (2023-04-01) -
The feasibility and acceptability of implementing video reflexive ethnography (VRE) as an improvement tool in acute maternity services
by: Siobhan McHugh, et al.
Published: (2022-11-01) -
Correction: The feasibility and acceptability of implementing video reflexive ethnography (VRE) as an improvement tool in acute maternity services
by: Siobhan McHugh, et al.
Published: (2023-03-01) -
The use of locum doctors in the NHS – results of a national survey of NHS Trusts in England
by: Gemma Stringer, et al.
Published: (2023-08-01)