Development of a patients’ satisfaction analysis system using machine learning and lexicon-based methods

Development of a patients’ satisfaction analysis system using machine learning and lexicon-based methods

Abstract Background Patients’ rights are integral to medical ethics. This study aimed to perform sentiment analysis and opinion mining on patients’ messages by a combination of lexicon-based and machine learning methods to identify positive or negative comments and to determine the different ward an...

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Bibliographic Details
Main Authors: Shiva Khaleghparast, Majid Maleki, Ghasem Hajianfar, Esmaeil Soumari, Mehrdad Oveisi, Hassan Maleki Golandouz, Feridoun Noohi, Maziar Gholampour dehaki, Reza Golpira, Saeideh Mazloomzadeh, Maedeh Arabian, Samira Kalayinia
Format: Article
Language:English
Published: BMC 2023-03-01
Series:BMC Health Services Research
Subjects:
Patients’ rights
Machine learning
Lexicon
Sentiment classification
Online Access:https://doi.org/10.1186/s12913-023-09260-7

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