Performance management at Ukrainian university: A case of the KPIs use
Implementing performance management systems, including the KPI (Key Performance Indicators) system, at the university level faces many difficulties. The study aims to determine the problems of formation and implementation of the system of KPIs at the HEIs (higher education institutions) level based...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2021-02-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/14628/PPM_2021_01_Shaulska.pdf |
| _version_ | 1818934471487913984 |
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| author | Larysa Shaulska Oleksandra Laktionova Tetyana Nagornyak Hanna Sereda |
| author_facet | Larysa Shaulska Oleksandra Laktionova Tetyana Nagornyak Hanna Sereda |
| author_sort | Larysa Shaulska |
| collection | DOAJ |
| description | Implementing performance management systems, including the KPI (Key Performance Indicators) system, at the university level faces many difficulties. The study aims to determine the problems of formation and implementation of the system of KPIs at the HEIs (higher education institutions) level based on the case study. Methodologically the study is based on the analysis of the case of the KPI system implementation at Vasyl’ Stus Donetsk National University (Ukraine) using a 3-year project survey of managers and employees of structural units about self-analysis of deviations and perception of each performance indicator. The essential subjective factor – irrational participants’ behavior – is demonstrated, reflected in their resistance, fear, and lack of acceptance of innovations in assessment processes, which needs to delineate tools for effective KPI system implementation (reduction of its negative influence and growth of the personnel loyalty). The main organizational obstacles that reduce such a measurement system’s efficiency are incomprehensibility, difficulty of evaluation, non-influence or independency of indicators from the efforts of respondents, poor communication, and motivation to achieve them. The analysis results allowed providing the recommendations that could contribute to the formation of reflexive and active management culture in the strategic management system and a culture of productive dialogue through vertically and horizontally management interaction. |
| first_indexed | 2024-12-20T05:04:48Z |
| format | Article |
| id | doaj.art-7c8094a615c54fdaaa82bf28205fc077 |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-12-20T05:04:48Z |
| publishDate | 2021-02-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-7c8094a615c54fdaaa82bf28205fc0772022-12-21T19:52:26ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672021-02-01191788910.21511/ppm.19(1).2021.0714628Performance management at Ukrainian university: A case of the KPIs useLarysa Shaulska0https://orcid.org/0000-0002-7919-6733Oleksandra Laktionova1https://orcid.org/0000-0001-6472-6503Tetyana Nagornyak2https://orcid.org/0000-0002-6416-5774Hanna Sereda3https://orcid.org/0000-0001-9222-1887Doctor of Economics, Professor, Taras Shevchenko National University of Kyiv Doctor of Economics, Associate Professor, Vasyl’ Stus Donetsk National UniversityDoctor of Political Science, Professor, Vasyl’ Stus Donetsk National UniversityPh.D., Associate Professor, Vasyl’ Stus Donetsk National UniversityImplementing performance management systems, including the KPI (Key Performance Indicators) system, at the university level faces many difficulties. The study aims to determine the problems of formation and implementation of the system of KPIs at the HEIs (higher education institutions) level based on the case study. Methodologically the study is based on the analysis of the case of the KPI system implementation at Vasyl’ Stus Donetsk National University (Ukraine) using a 3-year project survey of managers and employees of structural units about self-analysis of deviations and perception of each performance indicator. The essential subjective factor – irrational participants’ behavior – is demonstrated, reflected in their resistance, fear, and lack of acceptance of innovations in assessment processes, which needs to delineate tools for effective KPI system implementation (reduction of its negative influence and growth of the personnel loyalty). The main organizational obstacles that reduce such a measurement system’s efficiency are incomprehensibility, difficulty of evaluation, non-influence or independency of indicators from the efforts of respondents, poor communication, and motivation to achieve them. The analysis results allowed providing the recommendations that could contribute to the formation of reflexive and active management culture in the strategic management system and a culture of productive dialogue through vertically and horizontally management interaction.https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/14628/PPM_2021_01_Shaulska.pdfindicatorsinnovation resistancemeasurementpublic managementstrategic planning |
| spellingShingle | Larysa Shaulska Oleksandra Laktionova Tetyana Nagornyak Hanna Sereda Performance management at Ukrainian university: A case of the KPIs use Problems and Perspectives in Management indicators innovation resistance measurement public management strategic planning |
| title | Performance management at Ukrainian university: A case of the KPIs use |
| title_full | Performance management at Ukrainian university: A case of the KPIs use |
| title_fullStr | Performance management at Ukrainian university: A case of the KPIs use |
| title_full_unstemmed | Performance management at Ukrainian university: A case of the KPIs use |
| title_short | Performance management at Ukrainian university: A case of the KPIs use |
| title_sort | performance management at ukrainian university a case of the kpis use |
| topic | indicators innovation resistance measurement public management strategic planning |
| url | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/14628/PPM_2021_01_Shaulska.pdf |
| work_keys_str_mv | AT larysashaulska performancemanagementatukrainianuniversityacaseofthekpisuse AT oleksandralaktionova performancemanagementatukrainianuniversityacaseofthekpisuse AT tetyananagornyak performancemanagementatukrainianuniversityacaseofthekpisuse AT hannasereda performancemanagementatukrainianuniversityacaseofthekpisuse |