A proposed scenario to characterize costumers’ perceptions on social responsibility
Water and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management and to monitor customer perception on services quality of water companies. However, the...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2021-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://www.matec-conferences.org/articles/matecconf/pdf/2021/11/matecconf_simpro21_03018.pdf |
| _version_ | 1818640520983871488 |
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| author | Bere Semeredi Iudit Borca Cristina Draghici Anca Robescu Diana Fatol Dana |
| author_facet | Bere Semeredi Iudit Borca Cristina Draghici Anca Robescu Diana Fatol Dana |
| author_sort | Bere Semeredi Iudit |
| collection | DOAJ |
| description | Water and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management and to monitor customer perception on services quality of water companies. However, their activity is strongly linked with social responsibility because they provide vital services to communities. This study proposes an innovative approach based on a longitudinal study that makes possible to compare the customers’ perception on the provided services that have been linked with social responsibility dimensions, in the case of a water company Aquatim, Timisoara, Romania. The proposed research scenario is useful for improving the communication strategy when developing social responsibility activities and actions that prompt services quality improvements. |
| first_indexed | 2024-12-16T23:12:35Z |
| format | Article |
| id | doaj.art-7caef6bb499842b883d56c8522ed4c2f |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-16T23:12:35Z |
| publishDate | 2021-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-7caef6bb499842b883d56c8522ed4c2f2022-12-21T22:12:23ZengEDP SciencesMATEC Web of Conferences2261-236X2021-01-013420301810.1051/matecconf/202134203018matecconf_simpro21_03018A proposed scenario to characterize costumers’ perceptions on social responsibilityBere Semeredi Iudit0Borca Cristina1Draghici Anca2Robescu Diana3Fatol Dana4Politehnica University Timişoara, Faculty of Management in Production and TransportationAquatim SAPolitehnica University Timişoara, Faculty of Management in Production and TransportationPolitehnica University Timişoara, Faculty of Management in Production and TransportationPolitehnica University Timişoara, Faculty of Management in Production and TransportationWater and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management and to monitor customer perception on services quality of water companies. However, their activity is strongly linked with social responsibility because they provide vital services to communities. This study proposes an innovative approach based on a longitudinal study that makes possible to compare the customers’ perception on the provided services that have been linked with social responsibility dimensions, in the case of a water company Aquatim, Timisoara, Romania. The proposed research scenario is useful for improving the communication strategy when developing social responsibility activities and actions that prompt services quality improvements.https://www.matec-conferences.org/articles/matecconf/pdf/2021/11/matecconf_simpro21_03018.pdf |
| spellingShingle | Bere Semeredi Iudit Borca Cristina Draghici Anca Robescu Diana Fatol Dana A proposed scenario to characterize costumers’ perceptions on social responsibility MATEC Web of Conferences |
| title | A proposed scenario to characterize costumers’ perceptions on social responsibility |
| title_full | A proposed scenario to characterize costumers’ perceptions on social responsibility |
| title_fullStr | A proposed scenario to characterize costumers’ perceptions on social responsibility |
| title_full_unstemmed | A proposed scenario to characterize costumers’ perceptions on social responsibility |
| title_short | A proposed scenario to characterize costumers’ perceptions on social responsibility |
| title_sort | proposed scenario to characterize costumers perceptions on social responsibility |
| url | https://www.matec-conferences.org/articles/matecconf/pdf/2021/11/matecconf_simpro21_03018.pdf |
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