METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
Based on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Publishing House of the State University of Management
2019-09-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/1612 |
| _version_ | 1797243927682613248 |
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| author | Yu. Gupanova Yu. Chechulin |
| author_facet | Yu. Gupanova Yu. Chechulin |
| author_sort | Yu. Gupanova |
| collection | DOAJ |
| description | Based on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed and substantiated. At the same time, an author’s approach to an integrated assessment of the quality of customs services has been proposed, which includes the principles of assessment, assessment directions, the method for calculating the overall integral quality assessment and specific indicators, which can be used to evaluate each of the directions. |
| first_indexed | 2024-03-08T04:21:25Z |
| format | Article |
| id | doaj.art-7cf336f5dadf473183126f40e1845ef8 |
| institution | Directory Open Access Journal |
| issn | 1816-4277 2686-8415 |
| language | English |
| last_indexed | 2024-04-24T19:02:54Z |
| publishDate | 2019-09-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj.art-7cf336f5dadf473183126f40e1845ef82024-03-26T14:23:00ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152019-09-011710010710.26425/1816-4277-2019-7-100-1071434METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICESYu. Gupanova0Yu. Chechulin1Russian customs academyRussian customs academyBased on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed and substantiated. At the same time, an author’s approach to an integrated assessment of the quality of customs services has been proposed, which includes the principles of assessment, assessment directions, the method for calculating the overall integral quality assessment and specific indicators, which can be used to evaluate each of the directions.https://vestnik.guu.ru/jour/article/view/1612customs servicequality of customs servicesassessment of quality of customs servicesprinciplesassessment indicatorsmethodical approach |
| spellingShingle | Yu. Gupanova Yu. Chechulin METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES Вестник университета customs service quality of customs services assessment of quality of customs services principles assessment indicators methodical approach |
| title | METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES |
| title_full | METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES |
| title_fullStr | METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES |
| title_full_unstemmed | METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES |
| title_short | METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES |
| title_sort | methodical approach to complex assessment of quality of customs services |
| topic | customs service quality of customs services assessment of quality of customs services principles assessment indicators methodical approach |
| url | https://vestnik.guu.ru/jour/article/view/1612 |
| work_keys_str_mv | AT yugupanova methodicalapproachtocomplexassessmentofqualityofcustomsservices AT yuchechulin methodicalapproachtocomplexassessmentofqualityofcustomsservices |