The feminised service sector: from micro to macro analysis

Research concerned with the relationship between gender and service work has typically relied on micro-level analyses, and privileged affective explanations of the feminised service sector. The resulting scholarship, which often uses the ‘emotional labour’ framework first introduced by Arlie Hochsch...

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Main Author: Babs Grossman
Format: Article
Language:English
Published: Pluto Journals 2012-03-01
Series:Work Organisation, Labour and Globalisation
Online Access:https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.6.1.0063
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author Babs Grossman
author_facet Babs Grossman
author_sort Babs Grossman
collection DOAJ
description Research concerned with the relationship between gender and service work has typically relied on micro-level analyses, and privileged affective explanations of the feminised service sector. The resulting scholarship, which often uses the ‘emotional labour’ framework first introduced by Arlie Hochschild (1983), has come to dominate gender and service work literature in such a way that other potentially useful analytical frameworks have been left relatively unexplored. Recently, this approach has been critically engaged with by scholars in an attempt to expand and enrich understandings of the relationship between service occupations and gender on a global scale. In particular, new scholarship on gender and service work has called attention to the convergence of local understandings of gender within the new international division of labour. This emergent macro-level and transnational research represents an exciting new body of work that merits review and consideration.
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spelling doaj.art-7d1164fd7be040bca09cf3278e064d0a2023-05-03T15:46:28ZengPluto JournalsWork Organisation, Labour and Globalisation1745-641X1745-64282012-03-0161637910.13169/workorgalaboglob.6.1.0063The feminised service sector: from micro to macro analysisBabs GrossmanResearch concerned with the relationship between gender and service work has typically relied on micro-level analyses, and privileged affective explanations of the feminised service sector. The resulting scholarship, which often uses the ‘emotional labour’ framework first introduced by Arlie Hochschild (1983), has come to dominate gender and service work literature in such a way that other potentially useful analytical frameworks have been left relatively unexplored. Recently, this approach has been critically engaged with by scholars in an attempt to expand and enrich understandings of the relationship between service occupations and gender on a global scale. In particular, new scholarship on gender and service work has called attention to the convergence of local understandings of gender within the new international division of labour. This emergent macro-level and transnational research represents an exciting new body of work that merits review and consideration.https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.6.1.0063
spellingShingle Babs Grossman
The feminised service sector: from micro to macro analysis
Work Organisation, Labour and Globalisation
title The feminised service sector: from micro to macro analysis
title_full The feminised service sector: from micro to macro analysis
title_fullStr The feminised service sector: from micro to macro analysis
title_full_unstemmed The feminised service sector: from micro to macro analysis
title_short The feminised service sector: from micro to macro analysis
title_sort feminised service sector from micro to macro analysis
url https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.6.1.0063
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