Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust
During COVID-19 routine clinical operations were disrupted, including limits on the types of providers allowed to perform in-person care and frequency of times they could enter a patient's room. Whether these changes affected patients’ trust in the care they received during hospitalization is u...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-04-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735231166501 |
| _version_ | 1797853391066497024 |
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| author | Megan Ren BS Hui Zhang PhD David Meltzer MD, PhD Vineet M. Arora MD, MAPP Micah Prochaska MD, MSc |
| author_facet | Megan Ren BS Hui Zhang PhD David Meltzer MD, PhD Vineet M. Arora MD, MAPP Micah Prochaska MD, MSc |
| author_sort | Megan Ren BS |
| collection | DOAJ |
| description | During COVID-19 routine clinical operations were disrupted, including limits on the types of providers allowed to perform in-person care and frequency of times they could enter a patient's room. Whether these changes affected patients’ trust in the care they received during hospitalization is unknown. Hospitalized patients on the general medicine service were called after discharge and asked to identify who (attending, resident, etc.) was most involved in their inpatient care, and how much trust they had in the physician caring for them. During the pandemic patients were more likely to report attending physicians (29% to 34%) and nurses (30% to 35%), and less likely to report residents/interns (8.1% to 6.5%) or medical students (1.7% to 1.4%) as most involved in their care (chi-squared test, p = 0.04). Patients reporting their attending physician as most involved in their care were more likely to report trusting their doctor (chi-squared test, p < 0.01). As such, trends in medical education that limit trainees’ time in direct patient care may affect the development of clinical and interpersonal skills necessary to establish patient trust. |
| first_indexed | 2024-04-09T19:49:54Z |
| format | Article |
| id | doaj.art-7dc563a2a5834105b044038fe784ea24 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 |
| language | English |
| last_indexed | 2024-04-09T19:49:54Z |
| publishDate | 2023-04-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-7dc563a2a5834105b044038fe784ea242023-04-03T09:33:24ZengSAGE PublishingJournal of Patient Experience2374-37432023-04-011010.1177/23743735231166501Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient TrustMegan Ren BS0Hui Zhang PhD1David Meltzer MD, PhD2Vineet M. Arora MD, MAPP3Micah Prochaska MD, MSc4 Chicago, IL, USA , Chicago, IL, USA , Chicago, IL, USA Chicago, IL, USA , Chicago, IL, USADuring COVID-19 routine clinical operations were disrupted, including limits on the types of providers allowed to perform in-person care and frequency of times they could enter a patient's room. Whether these changes affected patients’ trust in the care they received during hospitalization is unknown. Hospitalized patients on the general medicine service were called after discharge and asked to identify who (attending, resident, etc.) was most involved in their inpatient care, and how much trust they had in the physician caring for them. During the pandemic patients were more likely to report attending physicians (29% to 34%) and nurses (30% to 35%), and less likely to report residents/interns (8.1% to 6.5%) or medical students (1.7% to 1.4%) as most involved in their care (chi-squared test, p = 0.04). Patients reporting their attending physician as most involved in their care were more likely to report trusting their doctor (chi-squared test, p < 0.01). As such, trends in medical education that limit trainees’ time in direct patient care may affect the development of clinical and interpersonal skills necessary to establish patient trust.https://doi.org/10.1177/23743735231166501 |
| spellingShingle | Megan Ren BS Hui Zhang PhD David Meltzer MD, PhD Vineet M. Arora MD, MAPP Micah Prochaska MD, MSc Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust Journal of Patient Experience |
| title | Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust |
| title_full | Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust |
| title_fullStr | Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust |
| title_full_unstemmed | Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust |
| title_short | Changes in Patient Perceptions of the Provider Most Involved in Care During COVID-19 and Corresponding Effects on Patient Trust |
| title_sort | changes in patient perceptions of the provider most involved in care during covid 19 and corresponding effects on patient trust |
| url | https://doi.org/10.1177/23743735231166501 |
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