Human talent, a key factor for organizational management in financial intermediation institutions
Talent management is based on the legitimization that human potentiality can be related to efficient, effective and effective production processes in order to improve service quality. The unit of analysis of the present investigation is the Cooperativa de Ahorro y Crédito de la pequeña empresa Bibli...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | Spanish |
| Published: |
Fundación Koinonia
2019-09-01
|
| Series: | Revista Arbitrada Interdisciplinaria Koinonía |
| Subjects: | |
| Online Access: | https://fundacionkoinonia.com.ve/ojs/index.php/revistakoinonia/article/view/461 |
| _version_ | 1818598358755835904 |
|---|---|
| author | Pedro Eloy Lema Guiracocha Juan Carlos Erazo Álvarez Cecilia Ivonne Narváez Zurita |
| author_facet | Pedro Eloy Lema Guiracocha Juan Carlos Erazo Álvarez Cecilia Ivonne Narváez Zurita |
| author_sort | Pedro Eloy Lema Guiracocha |
| collection | DOAJ |
| description | Talent management is based on the legitimization that human potentiality can be related to efficient, effective and effective production processes in order to improve service quality. The unit of analysis of the present investigation is the Cooperativa de Ahorro y Crédito de la pequeña empresa Biblián Ltda., In which it was possible to demonstrate a poor work performance translated into an inadequate service level and dissatisfaction of the members. Based on this approach, it is proposed to develop a human talent management model that incorporates fundamental aspects of the organization. The methodology used was non-experimental, descriptive and transversal approach. The most relevant results showed flaws in communication, performance, fulfillment of objectives and lack of updating processes. |
| first_indexed | 2024-12-16T12:02:26Z |
| format | Article |
| id | doaj.art-7e27c08144124d8295ef44084a5afaf0 |
| institution | Directory Open Access Journal |
| issn | 2542-3088 2542-3088 |
| language | Spanish |
| last_indexed | 2024-12-16T12:02:26Z |
| publishDate | 2019-09-01 |
| publisher | Fundación Koinonia |
| record_format | Article |
| series | Revista Arbitrada Interdisciplinaria Koinonía |
| spelling | doaj.art-7e27c08144124d8295ef44084a5afaf02022-12-21T22:32:24ZspaFundación KoinoniaRevista Arbitrada Interdisciplinaria Koinonía2542-30882542-30882019-09-014134937510.35381/r.k.v4i1.461361Human talent, a key factor for organizational management in financial intermediation institutionsPedro Eloy Lema Guiracocha0Juan Carlos Erazo Álvarez1Cecilia Ivonne Narváez Zurita2Universidad Católica de CuencaUniversidad Católica de CuencaUniversidad Católica de CuencaTalent management is based on the legitimization that human potentiality can be related to efficient, effective and effective production processes in order to improve service quality. The unit of analysis of the present investigation is the Cooperativa de Ahorro y Crédito de la pequeña empresa Biblián Ltda., In which it was possible to demonstrate a poor work performance translated into an inadequate service level and dissatisfaction of the members. Based on this approach, it is proposed to develop a human talent management model that incorporates fundamental aspects of the organization. The methodology used was non-experimental, descriptive and transversal approach. The most relevant results showed flaws in communication, performance, fulfillment of objectives and lack of updating processes.https://fundacionkoinonia.com.ve/ojs/index.php/revistakoinonia/article/view/461gestióntalento humanomejora del servicio, desempeño, servicios financieros. |
| spellingShingle | Pedro Eloy Lema Guiracocha Juan Carlos Erazo Álvarez Cecilia Ivonne Narváez Zurita Human talent, a key factor for organizational management in financial intermediation institutions Revista Arbitrada Interdisciplinaria Koinonía gestión talento humano mejora del servicio, desempeño, servicios financieros. |
| title | Human talent, a key factor for organizational management in financial intermediation institutions |
| title_full | Human talent, a key factor for organizational management in financial intermediation institutions |
| title_fullStr | Human talent, a key factor for organizational management in financial intermediation institutions |
| title_full_unstemmed | Human talent, a key factor for organizational management in financial intermediation institutions |
| title_short | Human talent, a key factor for organizational management in financial intermediation institutions |
| title_sort | human talent a key factor for organizational management in financial intermediation institutions |
| topic | gestión talento humano mejora del servicio, desempeño, servicios financieros. |
| url | https://fundacionkoinonia.com.ve/ojs/index.php/revistakoinonia/article/view/461 |
| work_keys_str_mv | AT pedroeloylemaguiracocha humantalentakeyfactorfororganizationalmanagementinfinancialintermediationinstitutions AT juancarloserazoalvarez humantalentakeyfactorfororganizationalmanagementinfinancialintermediationinstitutions AT ceciliaivonnenarvaezzurita humantalentakeyfactorfororganizationalmanagementinfinancialintermediationinstitutions |