The Relationship Between Performance and Trust in AI in E-Finance
Artificial intelligence (AI) is fundamentally changing how people work in nearly every field, including online finance. However, our ability to interact with AI is moderated by factors such as performance, complexity, and trust. The work presented in this study analyzes the effect of performance on...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-06-01
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| Series: | Frontiers in Artificial Intelligence |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/frai.2022.891529/full |
| _version_ | 1811342371722362880 |
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| author | Torsten Maier Jessica Menold Christopher McComb |
| author_facet | Torsten Maier Jessica Menold Christopher McComb |
| author_sort | Torsten Maier |
| collection | DOAJ |
| description | Artificial intelligence (AI) is fundamentally changing how people work in nearly every field, including online finance. However, our ability to interact with AI is moderated by factors such as performance, complexity, and trust. The work presented in this study analyzes the effect of performance on trust in a robo-advisor (AI which assists in managing investments) through an empirical investment simulation. Results show that for applications where humans and AI have comparable capabilities, the difference in performance (between the human and AI) is a moderate indicator of change in trust; however, human or AI performance individually were weak indicators. Additionally, results indicate that biases typically seen in human-human interactions may also occur in human-AI interactions when AI transparency is low. |
| first_indexed | 2024-04-13T19:10:22Z |
| format | Article |
| id | doaj.art-7e49b897cf2f4b9e8da81d5cc0c0ba0e |
| institution | Directory Open Access Journal |
| issn | 2624-8212 |
| language | English |
| last_indexed | 2024-04-13T19:10:22Z |
| publishDate | 2022-06-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Artificial Intelligence |
| spelling | doaj.art-7e49b897cf2f4b9e8da81d5cc0c0ba0e2022-12-22T02:33:52ZengFrontiers Media S.A.Frontiers in Artificial Intelligence2624-82122022-06-01510.3389/frai.2022.891529891529The Relationship Between Performance and Trust in AI in E-FinanceTorsten Maier0Jessica Menold1Christopher McComb2Department of Industrial and Manufacturing Engineering, Kettering University, Flint, MI, United StatesSchool of Engineering Design, Technology, and Professional Programs, The Pennsylvania State University, University Park, State College, PA, United StatesDepartment of Mechanical Engineering, Carnegie Mellon University, Pittsburgh, PA, United StatesArtificial intelligence (AI) is fundamentally changing how people work in nearly every field, including online finance. However, our ability to interact with AI is moderated by factors such as performance, complexity, and trust. The work presented in this study analyzes the effect of performance on trust in a robo-advisor (AI which assists in managing investments) through an empirical investment simulation. Results show that for applications where humans and AI have comparable capabilities, the difference in performance (between the human and AI) is a moderate indicator of change in trust; however, human or AI performance individually were weak indicators. Additionally, results indicate that biases typically seen in human-human interactions may also occur in human-AI interactions when AI transparency is low.https://www.frontiersin.org/articles/10.3389/frai.2022.891529/fulltrustrobo-advisorartificial intelligencehidden Markov modelfinance simulation |
| spellingShingle | Torsten Maier Jessica Menold Christopher McComb The Relationship Between Performance and Trust in AI in E-Finance Frontiers in Artificial Intelligence trust robo-advisor artificial intelligence hidden Markov model finance simulation |
| title | The Relationship Between Performance and Trust in AI in E-Finance |
| title_full | The Relationship Between Performance and Trust in AI in E-Finance |
| title_fullStr | The Relationship Between Performance and Trust in AI in E-Finance |
| title_full_unstemmed | The Relationship Between Performance and Trust in AI in E-Finance |
| title_short | The Relationship Between Performance and Trust in AI in E-Finance |
| title_sort | relationship between performance and trust in ai in e finance |
| topic | trust robo-advisor artificial intelligence hidden Markov model finance simulation |
| url | https://www.frontiersin.org/articles/10.3389/frai.2022.891529/full |
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