Exploring patient and family satisfaction in pediatric neurological surgery
Introduction: Patient and family satisfaction during outpatient visits is correlated with a continuance of care and likelihood to recommend the practice to others. Additionally, patient-family satisfaction can determine the success of the practice and influence medical outcomes. Utilizing a well-val...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2017-03-01
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| Series: | Interdisciplinary Neurosurgery |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2214751916300627 |
| _version_ | 1818555749673992192 |
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| author | Randa R. Barsoom, BS Todd A. Maugans, MD James F. Burrows, MBA Paul Rosen, MD, MPH, MMM |
| author_facet | Randa R. Barsoom, BS Todd A. Maugans, MD James F. Burrows, MBA Paul Rosen, MD, MPH, MMM |
| author_sort | Randa R. Barsoom, BS |
| collection | DOAJ |
| description | Introduction: Patient and family satisfaction during outpatient visits is correlated with a continuance of care and likelihood to recommend the practice to others. Additionally, patient-family satisfaction can determine the success of the practice and influence medical outcomes. Utilizing a well-validated surveys instrument, patient and family satisfaction can be explored in the office setting.
Methods: During a consecutive 36 month period, a standardized and validated patient satisfaction survey instrument was provided to the family members of patients who presented to two pediatric neurosurgery clinics associated with Nemours Children's Health System. The completed surveys were analyzed statistically to identify correlations between overall satisfaction, defined as “Likelihood to Recommend (LTR) the Practice”, and relevant practice and provider variables.
Results: The factors that exhibited the greatest correlation to LTR were: ‘Cheerfulness of Practice’ (r = 0.74), ‘Ability to Get Desired Appointment’ (r = 0.70), ‘Likelihood of Recommending Care Provider’ (r = 0.65), ‘Staff Worked Together’ (r = 0.65), and ‘Waiting Area Comfort and Pleasantness’ (r = 0.60).
Discussion and conclusions: Patient and family satisfaction surveys are useful for gaining insight into pediatric neurosurgical practices. Data from this cohort suggest that the environment in which patient care is delivered, timeliness of appointments and positive perceptions of the healthcare team correlate most strongly with overall satisfaction. |
| first_indexed | 2024-12-12T09:57:39Z |
| format | Article |
| id | doaj.art-7e5f949bd4104ab4abe208593c99baa1 |
| institution | Directory Open Access Journal |
| issn | 2214-7519 |
| language | English |
| last_indexed | 2024-12-12T09:57:39Z |
| publishDate | 2017-03-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Interdisciplinary Neurosurgery |
| spelling | doaj.art-7e5f949bd4104ab4abe208593c99baa12022-12-22T00:28:05ZengElsevierInterdisciplinary Neurosurgery2214-75192017-03-017C1310.1016/j.inat.2016.10.002Exploring patient and family satisfaction in pediatric neurological surgeryRanda R. Barsoom, BS0Todd A. Maugans, MD1James F. Burrows, MBA2Paul Rosen, MD, MPH, MMM3Sidney Kimmel Medical College of Thomas Jefferson University, Philadelphia, PA, United StatesNemours Children Health System, United StatesNemours Children Health System, United StatesNemours Children Health System, United StatesIntroduction: Patient and family satisfaction during outpatient visits is correlated with a continuance of care and likelihood to recommend the practice to others. Additionally, patient-family satisfaction can determine the success of the practice and influence medical outcomes. Utilizing a well-validated surveys instrument, patient and family satisfaction can be explored in the office setting. Methods: During a consecutive 36 month period, a standardized and validated patient satisfaction survey instrument was provided to the family members of patients who presented to two pediatric neurosurgery clinics associated with Nemours Children's Health System. The completed surveys were analyzed statistically to identify correlations between overall satisfaction, defined as “Likelihood to Recommend (LTR) the Practice”, and relevant practice and provider variables. Results: The factors that exhibited the greatest correlation to LTR were: ‘Cheerfulness of Practice’ (r = 0.74), ‘Ability to Get Desired Appointment’ (r = 0.70), ‘Likelihood of Recommending Care Provider’ (r = 0.65), ‘Staff Worked Together’ (r = 0.65), and ‘Waiting Area Comfort and Pleasantness’ (r = 0.60). Discussion and conclusions: Patient and family satisfaction surveys are useful for gaining insight into pediatric neurosurgical practices. Data from this cohort suggest that the environment in which patient care is delivered, timeliness of appointments and positive perceptions of the healthcare team correlate most strongly with overall satisfaction.http://www.sciencedirect.com/science/article/pii/S2214751916300627 |
| spellingShingle | Randa R. Barsoom, BS Todd A. Maugans, MD James F. Burrows, MBA Paul Rosen, MD, MPH, MMM Exploring patient and family satisfaction in pediatric neurological surgery Interdisciplinary Neurosurgery |
| title | Exploring patient and family satisfaction in pediatric neurological surgery |
| title_full | Exploring patient and family satisfaction in pediatric neurological surgery |
| title_fullStr | Exploring patient and family satisfaction in pediatric neurological surgery |
| title_full_unstemmed | Exploring patient and family satisfaction in pediatric neurological surgery |
| title_short | Exploring patient and family satisfaction in pediatric neurological surgery |
| title_sort | exploring patient and family satisfaction in pediatric neurological surgery |
| url | http://www.sciencedirect.com/science/article/pii/S2214751916300627 |
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