How does serif vs sans serif typeface impact the usability of e-commerce websites?
This study tries to find evidence that points towards the best typeface to use in e-commerce websites to maximize usability, trust, loyalty, appearance and overall user satisfaction. We tested the difference between serif and sans serif inside the same font family. A total of 246 volunteers particip...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
PeerJ Inc.
2022-11-01
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| Series: | PeerJ Computer Science |
| Subjects: | |
| Online Access: | https://peerj.com/articles/cs-1139.pdf |
| _version_ | 1828094075151056896 |
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| author | Sara Vecino Jonas Mehtali Javier de Andrés Martin Gonzalez-Rodriguez Daniel Fernandez-Lanvin |
| author_facet | Sara Vecino Jonas Mehtali Javier de Andrés Martin Gonzalez-Rodriguez Daniel Fernandez-Lanvin |
| author_sort | Sara Vecino |
| collection | DOAJ |
| description | This study tries to find evidence that points towards the best typeface to use in e-commerce websites to maximize usability, trust, loyalty, appearance and overall user satisfaction. We tested the difference between serif and sans serif inside the same font family. A total of 246 volunteers participating in the experiment were asked to complete a set of tasks and a questionnaire on an e-commerce website prototype. We measured task completion time, reading speed and reading comprehension. From the results, using multiple linear regression, we deduced that only gender determines user preferences. Females tend to prefer the serif version of the typeface under study. Although most e-commerce websites use sans serif typefaces, we could not find evidence supporting this decision. The serif and sans serif characteristic inside the same font family does not affect usability on a website, as it was found that it has no impact on reading speed and user preference. |
| first_indexed | 2024-04-11T06:53:29Z |
| format | Article |
| id | doaj.art-7e77aeff0cdb4ffe8dc8854b8c5fcab7 |
| institution | Directory Open Access Journal |
| issn | 2376-5992 |
| language | English |
| last_indexed | 2024-04-11T06:53:29Z |
| publishDate | 2022-11-01 |
| publisher | PeerJ Inc. |
| record_format | Article |
| series | PeerJ Computer Science |
| spelling | doaj.art-7e77aeff0cdb4ffe8dc8854b8c5fcab72022-12-22T04:39:05ZengPeerJ Inc.PeerJ Computer Science2376-59922022-11-018e113910.7717/peerj-cs.1139How does serif vs sans serif typeface impact the usability of e-commerce websites?Sara Vecino0Jonas Mehtali1Javier de Andrés2Martin Gonzalez-Rodriguez3Daniel Fernandez-Lanvin4Department of Computer Science, University of Oviedo, Oviedo, Asturias, SpainUFR de Mathématique et d’Informatique, Université de Strasbourg, Strasbourg, FranceDepartment of Accounting, University of Oviedo, Oviedo, Asturias, SpainDepartment of Computer Science, University of Oviedo, Oviedo, Asturias, SpainDepartment of Computer Science, University of Oviedo, Oviedo, Asturias, SpainThis study tries to find evidence that points towards the best typeface to use in e-commerce websites to maximize usability, trust, loyalty, appearance and overall user satisfaction. We tested the difference between serif and sans serif inside the same font family. A total of 246 volunteers participating in the experiment were asked to complete a set of tasks and a questionnaire on an e-commerce website prototype. We measured task completion time, reading speed and reading comprehension. From the results, using multiple linear regression, we deduced that only gender determines user preferences. Females tend to prefer the serif version of the typeface under study. Although most e-commerce websites use sans serif typefaces, we could not find evidence supporting this decision. The serif and sans serif characteristic inside the same font family does not affect usability on a website, as it was found that it has no impact on reading speed and user preference.https://peerj.com/articles/cs-1139.pdfUsabilitySerifSans serifE-commerce websiteTypeface |
| spellingShingle | Sara Vecino Jonas Mehtali Javier de Andrés Martin Gonzalez-Rodriguez Daniel Fernandez-Lanvin How does serif vs sans serif typeface impact the usability of e-commerce websites? PeerJ Computer Science Usability Serif Sans serif E-commerce website Typeface |
| title | How does serif vs sans serif typeface impact the usability of e-commerce websites? |
| title_full | How does serif vs sans serif typeface impact the usability of e-commerce websites? |
| title_fullStr | How does serif vs sans serif typeface impact the usability of e-commerce websites? |
| title_full_unstemmed | How does serif vs sans serif typeface impact the usability of e-commerce websites? |
| title_short | How does serif vs sans serif typeface impact the usability of e-commerce websites? |
| title_sort | how does serif vs sans serif typeface impact the usability of e commerce websites |
| topic | Usability Serif Sans serif E-commerce website Typeface |
| url | https://peerj.com/articles/cs-1139.pdf |
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