‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients

Objectives The purpose of this study was to investigate the communication challenges and successes that people with ostomies experienced during their healthcare encounters.Design We conducted semistructured interviews of people with ostomies. Interviews focused on important social situations and hea...

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Main Authors: Braidyn S Lazenby, Ashley Guidry, Erin E Donovan, René Dailey, Srinivas Joga Ivatury
Format: Article
Language:English
Published: BMJ Publishing Group 2024-02-01
Series:BMJ Open
Online Access:https://bmjopen.bmj.com/content/14/2/e079362.full
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author Braidyn S Lazenby
Ashley Guidry
Erin E Donovan
René Dailey
Srinivas Joga Ivatury
author_facet Braidyn S Lazenby
Ashley Guidry
Erin E Donovan
René Dailey
Srinivas Joga Ivatury
author_sort Braidyn S Lazenby
collection DOAJ
description Objectives The purpose of this study was to investigate the communication challenges and successes that people with ostomies experienced during their healthcare encounters.Design We conducted semistructured interviews of people with ostomies. Interviews focused on important social situations and health communication strategies for managing these situations. We transcribed interviews and coded them to create themes.Participants Participants were eligible to participate if they were above the age of 18 and have had an ostomy for at least a year. 27 people participated in the study.Setting The study was conducted in a university setting.Results Interviews with ostomates surfaced several themes related to ostomate needs. Participants benefited from communication that was open, thorough and had a positive outlook on ostomies. Participants found patient–clinician communication to be challenging when there was a lack of knowledge surrounding ostomy care, communication was unclear or inadequate, and when clinicians had a negative outlook on ostomies.Conclusions Findings from this project are intended to amplify existing patient and clinician education materials and to inform the creation of a communication guide specifically for the ostomy context.
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spelling doaj.art-7e81f6e515494c3aaa291add5e3604092024-03-07T22:05:08ZengBMJ Publishing GroupBMJ Open2044-60552024-02-0114210.1136/bmjopen-2023-079362‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patientsBraidyn S Lazenby0Ashley Guidry1Erin E Donovan2René Dailey3Srinivas Joga Ivatury41 Department of Communication Studies, The University of Texas at Austin, Austin, Texas, USA1 Department of Communication Studies, The University of Texas at Austin, Austin, Texas, USA1 Department of Communication Studies, The University of Texas at Austin, Austin, Texas, USA1 Department of Communication Studies, The University of Texas at Austin, Austin, Texas, USA2 Department of Surgery and Perioperative Care, The University of Texas at Austin, Austin, Texas, USAObjectives The purpose of this study was to investigate the communication challenges and successes that people with ostomies experienced during their healthcare encounters.Design We conducted semistructured interviews of people with ostomies. Interviews focused on important social situations and health communication strategies for managing these situations. We transcribed interviews and coded them to create themes.Participants Participants were eligible to participate if they were above the age of 18 and have had an ostomy for at least a year. 27 people participated in the study.Setting The study was conducted in a university setting.Results Interviews with ostomates surfaced several themes related to ostomate needs. Participants benefited from communication that was open, thorough and had a positive outlook on ostomies. Participants found patient–clinician communication to be challenging when there was a lack of knowledge surrounding ostomy care, communication was unclear or inadequate, and when clinicians had a negative outlook on ostomies.Conclusions Findings from this project are intended to amplify existing patient and clinician education materials and to inform the creation of a communication guide specifically for the ostomy context.https://bmjopen.bmj.com/content/14/2/e079362.full
spellingShingle Braidyn S Lazenby
Ashley Guidry
Erin E Donovan
René Dailey
Srinivas Joga Ivatury
‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
BMJ Open
title ‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
title_full ‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
title_fullStr ‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
title_full_unstemmed ‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
title_short ‘That gave me a lot of comfort, that he would ask my opinion about how we wanted to talk about this’: A qualitative analysis of clinical communication experiences of ostomy patients
title_sort that gave me a lot of comfort that he would ask my opinion about how we wanted to talk about this a qualitative analysis of clinical communication experiences of ostomy patients
url https://bmjopen.bmj.com/content/14/2/e079362.full
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