CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY
The concept of public value is related to different dimensions among which work and performance are of particular importance. In this work, we consider organizational well-being and the role of managerial support with reference to work, and citizens’ satisfaction as a relevant factor in measuring an...
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| Format: | Article |
| Language: | English |
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Technopress
2020-06-01
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| Series: | Journal of Public Administration, Finance and Law |
| Subjects: | |
| Online Access: | http://www.jopafl.com/uploads/issue17/CORRELATING_ORGANIZATIONAL_WELLBEING_AND_PERFORMANCE_ASSESSMENT_IN_PUBLIC_SECTOR_ORGANIZATION_MANAGERIAL_IMPLICATIONS_FROM_ITALY.pdf |
| _version_ | 1819137275688124416 |
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| author | Fabio De MATTEIS Fulvio SIGNORE Daniela PREITE Emanuela INGUSCI |
| author_facet | Fabio De MATTEIS Fulvio SIGNORE Daniela PREITE Emanuela INGUSCI |
| author_sort | Fabio De MATTEIS |
| collection | DOAJ |
| description | The concept of public value is related to different dimensions among which work and performance are of particular importance. In this work, we consider organizational well-being and the role of managerial support with reference to work, and citizens’ satisfaction as a relevant factor in measuring and evaluating public performance. Using the data collected through 175 questionnaires administered to the employees of an Italian municipality, this study applies a Mediation Model to analyze the factors influencing the organizational well-being and the role of managerial support, and a Principal Component Analysis to investigate the relationship between organizational well-being and citizens’ satisfaction. The results show that the lack of managerial support can induce civil servants to develop proactive behaviors, which, in turn, can lead to improve citizens’ satisfaction. Consequently, we suggest the implementation of an adequate performance management system that allow managers the possibility of "remote" control which leads to civil servants’ autonomy for a better perceived local governments performance by citizens. |
| first_indexed | 2024-12-22T10:48:17Z |
| format | Article |
| id | doaj.art-7f1b68725d5945848a9cd3dedf96422b |
| institution | Directory Open Access Journal |
| issn | 2285-2204 2285-3499 |
| language | English |
| last_indexed | 2024-12-22T10:48:17Z |
| publishDate | 2020-06-01 |
| publisher | Technopress |
| record_format | Article |
| series | Journal of Public Administration, Finance and Law |
| spelling | doaj.art-7f1b68725d5945848a9cd3dedf96422b2022-12-21T18:28:52ZengTechnopressJournal of Public Administration, Finance and Law2285-22042285-34992020-06-01917107129CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALYFabio De MATTEIS0Fulvio SIGNORE1Daniela PREITE2Emanuela INGUSCI3Dipartimento Jonico in Sistemi Giuridici ed Economici del Mediterraneo: Società, Ambiente, Culture - Università degli Studi di Bari “A. Moro”Dipartimento di Storia Società e Studi sull’Uomo, Università del SalentoDipartimento di Scienze dell’Economia - Università del Salento and SDA Bocconi School of ManagementDipartimento di Storia Società e Studi sull’Uomo - Università del SalentoThe concept of public value is related to different dimensions among which work and performance are of particular importance. In this work, we consider organizational well-being and the role of managerial support with reference to work, and citizens’ satisfaction as a relevant factor in measuring and evaluating public performance. Using the data collected through 175 questionnaires administered to the employees of an Italian municipality, this study applies a Mediation Model to analyze the factors influencing the organizational well-being and the role of managerial support, and a Principal Component Analysis to investigate the relationship between organizational well-being and citizens’ satisfaction. The results show that the lack of managerial support can induce civil servants to develop proactive behaviors, which, in turn, can lead to improve citizens’ satisfaction. Consequently, we suggest the implementation of an adequate performance management system that allow managers the possibility of "remote" control which leads to civil servants’ autonomy for a better perceived local governments performance by citizens.http://www.jopafl.com/uploads/issue17/CORRELATING_ORGANIZATIONAL_WELLBEING_AND_PERFORMANCE_ASSESSMENT_IN_PUBLIC_SECTOR_ORGANIZATION_MANAGERIAL_IMPLICATIONS_FROM_ITALY.pdforganizational wellbeing;performance management;local government; |
| spellingShingle | Fabio De MATTEIS Fulvio SIGNORE Daniela PREITE Emanuela INGUSCI CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY Journal of Public Administration, Finance and Law organizational wellbeing; performance management; local government; |
| title | CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY |
| title_full | CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY |
| title_fullStr | CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY |
| title_full_unstemmed | CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY |
| title_short | CORRELATING ORGANIZATIONAL WELL-BEING AND PERFORMANCE ASSESSMENT IN PUBLIC SECTOR ORGANIZATION: MANAGERIAL IMPLICATIONS FROM ITALY |
| title_sort | correlating organizational well being and performance assessment in public sector organization managerial implications from italy |
| topic | organizational wellbeing; performance management; local government; |
| url | http://www.jopafl.com/uploads/issue17/CORRELATING_ORGANIZATIONAL_WELLBEING_AND_PERFORMANCE_ASSESSMENT_IN_PUBLIC_SECTOR_ORGANIZATION_MANAGERIAL_IMPLICATIONS_FROM_ITALY.pdf |
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