Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan
The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2017-03-01
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| Series: | International Review of Management and Marketing |
| Online Access: | https://www.econjournals.com/index.php/irmm/article/view/4480 |
| _version_ | 1797917590922723328 |
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| author | Mahdi Rezapour Mehraban Hadi Peykani |
| author_facet | Mahdi Rezapour Mehraban Hadi Peykani |
| author_sort | Mahdi Rezapour |
| collection | DOAJ |
| description |
The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.
Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks
JEL Classifications: E37, E32, C53, C5
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| first_indexed | 2024-04-10T13:16:01Z |
| format | Article |
| id | doaj.art-803f135c39aa4b0ab89a423eede530cb |
| institution | Directory Open Access Journal |
| issn | 2146-4405 |
| language | English |
| last_indexed | 2024-04-10T13:16:01Z |
| publishDate | 2017-03-01 |
| publisher | EconJournals |
| record_format | Article |
| series | International Review of Management and Marketing |
| spelling | doaj.art-803f135c39aa4b0ab89a423eede530cb2023-02-15T16:12:23ZengEconJournalsInternational Review of Management and Marketing2146-44052017-03-0172Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in IsfahanMahdi RezapourMehraban Hadi Peykani The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average. Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks JEL Classifications: E37, E32, C53, C5 https://www.econjournals.com/index.php/irmm/article/view/4480 |
| spellingShingle | Mahdi Rezapour Mehraban Hadi Peykani Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan International Review of Management and Marketing |
| title | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
| title_full | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
| title_fullStr | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
| title_full_unstemmed | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
| title_short | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
| title_sort | compare customer satisfaction with the quality of e banking services among state private and altered banks in isfahan |
| url | https://www.econjournals.com/index.php/irmm/article/view/4480 |
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