Aspect Based Sentiment Analysis of Ridesharing Platform Reviews for Kansei Engineering
At present online reviews are becoming an important source for Kansei engineering of the services provided by ridesharing platforms. Kansei engineering deals with incorporating customer feedback and demands into product and service design. Thus, it is used as a tool for organizations to uplift their...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2020-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9203901/ |