Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study

OBJECTIVES:. ICU providers may invite families to participate in daily rounds to inform them of the patient’s condition and to support their emotional well-being. Daily written summaries of care may provide complementary benefits. DESIGN:. Qualitative interviews with surrogates of ICU patients who r...

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Main Authors: Jeffrey L. Bulger, MD, Thomas V. Quinn, MD, Crystal M. Glover, PhD, Santosh Basapur, PhD, Raj C. Shah, MD, Jared A. Greenberg, MD, MSc
Format: Article
Language:English
Published: Wolters Kluwer 2021-07-01
Series:Critical Care Explorations
Online Access:http://journals.lww.com/10.1097/CCE.0000000000000473
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author Jeffrey L. Bulger, MD
Thomas V. Quinn, MD
Crystal M. Glover, PhD
Santosh Basapur, PhD
Raj C. Shah, MD
Jared A. Greenberg, MD, MSc
author_facet Jeffrey L. Bulger, MD
Thomas V. Quinn, MD
Crystal M. Glover, PhD
Santosh Basapur, PhD
Raj C. Shah, MD
Jared A. Greenberg, MD, MSc
author_sort Jeffrey L. Bulger, MD
collection DOAJ
description OBJECTIVES:. ICU providers may invite families to participate in daily rounds to inform them of the patient’s condition and to support their emotional well-being. Daily written summaries of care may provide complementary benefits. DESIGN:. Qualitative interviews with surrogates of ICU patients who received daily written summaries of care. SETTING:. Single, urban academic medical center. PATIENTS/SUBJECTS:. A convenience sample of 30 surrogates of nondecisional, medical ICU patients. INTERVENTIONS:. Daily written summaries detailed each of the patient’s main ICU problems, the presumed causes of each of the problems, and the medical team’s plan to address each of the problems for each ICU day. MEASUREMENTS AND MAIN RESULTS:. There were four ways that written summaries affected the participant’s experience: 1) providing clarity to participants regarding the patient’s condition, 2) facilitating participant understanding of the patient’s clinical course, 3) facilitating communication between participants and medical providers, and 4) facilitating communication between participants and other family members. Overarching themes were that summaries were understandable, had appropriate level of detail, and added value to the ICU experience. CONCLUSIONS:. In this pilot study, family members had positive impressions of receiving daily written summaries of care. Further study is needed to determine the extent to which written communication may affect family and patient outcomes.
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spelling doaj.art-809ce37bf1234bd7bb7cc1945f4087902022-12-21T17:44:35ZengWolters KluwerCritical Care Explorations2639-80282021-07-0137e047310.1097/CCE.0000000000000473202107000-00015Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot StudyJeffrey L. Bulger, MD0Thomas V. Quinn, MD1Crystal M. Glover, PhD2Santosh Basapur, PhD3Raj C. Shah, MD4Jared A. Greenberg, MD, MSc51 Department of Internal Medicine, Rush University Medical Center, Chicago, IL.2 Division of Pulmonary and Critical Care, Department of Internal Medicine, Rush University Medical Center, Chicago, IL.3 Rush Alzheimer’s Disease Center, Rush University Medical Center, Chicago, IL.5 Office of Project Management, Academic Support Services, Rush University Medical Center, Chicago, IL.3 Rush Alzheimer’s Disease Center, Rush University Medical Center, Chicago, IL.2 Division of Pulmonary and Critical Care, Department of Internal Medicine, Rush University Medical Center, Chicago, IL.OBJECTIVES:. ICU providers may invite families to participate in daily rounds to inform them of the patient’s condition and to support their emotional well-being. Daily written summaries of care may provide complementary benefits. DESIGN:. Qualitative interviews with surrogates of ICU patients who received daily written summaries of care. SETTING:. Single, urban academic medical center. PATIENTS/SUBJECTS:. A convenience sample of 30 surrogates of nondecisional, medical ICU patients. INTERVENTIONS:. Daily written summaries detailed each of the patient’s main ICU problems, the presumed causes of each of the problems, and the medical team’s plan to address each of the problems for each ICU day. MEASUREMENTS AND MAIN RESULTS:. There were four ways that written summaries affected the participant’s experience: 1) providing clarity to participants regarding the patient’s condition, 2) facilitating participant understanding of the patient’s clinical course, 3) facilitating communication between participants and medical providers, and 4) facilitating communication between participants and other family members. Overarching themes were that summaries were understandable, had appropriate level of detail, and added value to the ICU experience. CONCLUSIONS:. In this pilot study, family members had positive impressions of receiving daily written summaries of care. Further study is needed to determine the extent to which written communication may affect family and patient outcomes.http://journals.lww.com/10.1097/CCE.0000000000000473
spellingShingle Jeffrey L. Bulger, MD
Thomas V. Quinn, MD
Crystal M. Glover, PhD
Santosh Basapur, PhD
Raj C. Shah, MD
Jared A. Greenberg, MD, MSc
Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
Critical Care Explorations
title Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
title_full Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
title_fullStr Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
title_full_unstemmed Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
title_short Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study
title_sort written care summaries facilitate communication between families and providers of icu patients a pilot study
url http://journals.lww.com/10.1097/CCE.0000000000000473
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