Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital
Marine Zebina,1 Bénédicte Melot,1 Blandine Binachon,2 Rachida Ouissa,1 Isabelle Lamaury,1 Bruno Hoen1–3 1Department of Infectious and Tropical Diseases, Dermatology, Internal Medicine, University Hospital of Pointe-à-Pitre, Pointe-à-Pitre, France...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Dove Medical Press
2019-01-01
|
| Series: | Patient Preference and Adherence |
| Subjects: | |
| Online Access: | https://www.dovepress.com/impact-of-an-sms-reminder-service-on-outpatient-clinic-attendance-rate-peer-reviewed-article-PPA |
| _version_ | 1819320145691017216 |
|---|---|
| author | Zebina M Melot B Binachon B Ouissa R Lamaury I Hoen B |
| author_facet | Zebina M Melot B Binachon B Ouissa R Lamaury I Hoen B |
| author_sort | Zebina M |
| collection | DOAJ |
| description | Marine Zebina,1 Bénédicte Melot,1 Blandine Binachon,2 Rachida Ouissa,1 Isabelle Lamaury,1 Bruno Hoen1–3 1Department of Infectious and Tropical Diseases, Dermatology, Internal Medicine, University Hospital of Pointe-à-Pitre, Pointe-à-Pitre, France; 2INSERM, Center for Clinical Investigation, University Hospital of Pointe-à-Pitre, Pointe-à-Pitre, France; 3EA 4537, Faculty of Medicine Hyacinthe Bastaraud, University of the French West Indies and French Guiana, Pointe-à-Pitre, France Objective: By the end of 2014, 23% of people living with HIV (PWHIV) who had had a scheduled appointment at our outpatient clinic had not attended. We implemented an SMS reminder service and assessed its impact on medical consultation-attendance rate.Methods: The intervention was directed at all PWHIV with a scheduled appointment between March and April 2015 at our infectious diseases department. Two days before the scheduled visit, an appointment reminder SMS was sent to every other patient at random. On the visit day, a questionnaire was used to determine patient perceptions regarding the SMS.Results: A total of 224 patients (126 males, 98 females, mean age 52 years, 94% taking antiretroviral therapy) were selected to take part in the study. The medical consultation-attendance rate was 76% in the SMS reminder read group (87 patients) and 72% in the SMS reminder not sent or not read group (137 patients, P=0.6). Among the 66 SMS reminder read patients who attended their consultation and answered the questionnaire, 51% reported that the SMS had contributed to their attendance.Conclusion: Sending an SMS reminder had no significant impact on clinic attendance rates. This may have been due in part to the sociocultural characteristics of our patients. Further research should investigate other tools to improve attendance rates. Keywords: adherence, antiretroviral treatment, SMS, HIV, Guadeloupe |
| first_indexed | 2024-12-24T11:14:56Z |
| format | Article |
| id | doaj.art-80c1441802f74400baf4e3d881f77dc5 |
| institution | Directory Open Access Journal |
| issn | 1177-889X |
| language | English |
| last_indexed | 2024-12-24T11:14:56Z |
| publishDate | 2019-01-01 |
| publisher | Dove Medical Press |
| record_format | Article |
| series | Patient Preference and Adherence |
| spelling | doaj.art-80c1441802f74400baf4e3d881f77dc52022-12-21T16:58:25ZengDove Medical PressPatient Preference and Adherence1177-889X2019-01-01Volume 1321522143781Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University HospitalZebina MMelot BBinachon BOuissa RLamaury IHoen BMarine Zebina,1 Bénédicte Melot,1 Blandine Binachon,2 Rachida Ouissa,1 Isabelle Lamaury,1 Bruno Hoen1–3 1Department of Infectious and Tropical Diseases, Dermatology, Internal Medicine, University Hospital of Pointe-à-Pitre, Pointe-à-Pitre, France; 2INSERM, Center for Clinical Investigation, University Hospital of Pointe-à-Pitre, Pointe-à-Pitre, France; 3EA 4537, Faculty of Medicine Hyacinthe Bastaraud, University of the French West Indies and French Guiana, Pointe-à-Pitre, France Objective: By the end of 2014, 23% of people living with HIV (PWHIV) who had had a scheduled appointment at our outpatient clinic had not attended. We implemented an SMS reminder service and assessed its impact on medical consultation-attendance rate.Methods: The intervention was directed at all PWHIV with a scheduled appointment between March and April 2015 at our infectious diseases department. Two days before the scheduled visit, an appointment reminder SMS was sent to every other patient at random. On the visit day, a questionnaire was used to determine patient perceptions regarding the SMS.Results: A total of 224 patients (126 males, 98 females, mean age 52 years, 94% taking antiretroviral therapy) were selected to take part in the study. The medical consultation-attendance rate was 76% in the SMS reminder read group (87 patients) and 72% in the SMS reminder not sent or not read group (137 patients, P=0.6). Among the 66 SMS reminder read patients who attended their consultation and answered the questionnaire, 51% reported that the SMS had contributed to their attendance.Conclusion: Sending an SMS reminder had no significant impact on clinic attendance rates. This may have been due in part to the sociocultural characteristics of our patients. Further research should investigate other tools to improve attendance rates. Keywords: adherence, antiretroviral treatment, SMS, HIV, Guadeloupehttps://www.dovepress.com/impact-of-an-sms-reminder-service-on-outpatient-clinic-attendance-rate-peer-reviewed-article-PPAadherenceantiretroviral treatmentSMSHIVGuadeloupe |
| spellingShingle | Zebina M Melot B Binachon B Ouissa R Lamaury I Hoen B Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital Patient Preference and Adherence adherence antiretroviral treatment SMS HIV Guadeloupe |
| title | Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital |
| title_full | Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital |
| title_fullStr | Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital |
| title_full_unstemmed | Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital |
| title_short | Impact of an SMS reminder service on outpatient clinic attendance rate by patients with HIV followed-up at Pointe-à-Pitre University Hospital |
| title_sort | impact of an sms reminder service on outpatient clinic attendance rate by patients with hiv followed up at pointe agrave pitre university hospital |
| topic | adherence antiretroviral treatment SMS HIV Guadeloupe |
| url | https://www.dovepress.com/impact-of-an-sms-reminder-service-on-outpatient-clinic-attendance-rate-peer-reviewed-article-PPA |
| work_keys_str_mv | AT zebinam impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital AT melotb impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital AT binachonb impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital AT ouissar impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital AT lamauryi impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital AT hoenb impactofansmsreminderserviceonoutpatientclinicattendanceratebypatientswithhivfollowedupatpointeagravepitreuniversityhospital |