Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company
Successful Enterprise Resource Planning (ERP) projects require change management to support the integration of the ERP systems into work environment because ERP imple¬men¬tations involve lots of changes on technical infrastructures, business processes, organization structure, rules and skills of peo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
2016-06-01
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| Series: | Jurnal Teknik Industri |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/19584 |
| _version_ | 1811193577995239424 |
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| author | Tota Simatupang Rajesri Govindaraju Reni Amaranti |
| author_facet | Tota Simatupang Rajesri Govindaraju Reni Amaranti |
| author_sort | Tota Simatupang |
| collection | DOAJ |
| description | Successful Enterprise Resource Planning (ERP) projects require change management to support the integration of the ERP systems into work environment because ERP imple¬men¬tations involve lots of changes on technical infrastructures, business processes, organization structure, rules and skills of people in the organization. This study was aimed to explain the challenges in implementing an ERP module in a Indonesian telecommunication company, focusing on the change management process involves in the project. A case study at a tele¬com¬munication company was used to collect empirical data and to analyses important aspects of project arrangements that will have an impact on the change management process accompanying the ERP implementation project. The following two aspects of changes were analyzed as the impact of ERP implementation: changes in individual behaviors and changes in the organisational practices. Based on the empirical study, two important aspects of change management effectiveness in the project and post-project stage were highlighted: alignment of the organization structure to support IT-business collaboration and alignment of employee orientation towards effective use of ERP systems. Besides, this study also highlighted that it is important to plan and execute change management process in the post-project stage to obtain benefits from ERP implementation. |
| first_indexed | 2024-04-12T00:11:30Z |
| format | Article |
| id | doaj.art-80f2fb103d3e41b386ef716ce8882fb2 |
| institution | Directory Open Access Journal |
| issn | 1411-2485 2087-7439 |
| language | English |
| last_indexed | 2024-04-12T00:11:30Z |
| publishDate | 2016-06-01 |
| publisher | Petra Christian University |
| record_format | Article |
| series | Jurnal Teknik Industri |
| spelling | doaj.art-80f2fb103d3e41b386ef716ce8882fb22022-12-22T03:55:57ZengPetra Christian UniversityJurnal Teknik Industri1411-24852087-74392016-06-011815162Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication CompanyTota Simatupang0Rajesri Govindaraju1Reni Amaranti2 Faculty of Industrial Technology, Industrial Engineering Depart¬ment, Institut Teknologi Bandung, Jl. Ganesha 10 Bandung 40132 Faculty of Industrial Technology, Industrial Engineering Depart¬ment, Institut Teknologi Bandung, Jl. Ganesha 10 Bandung 40132 Faculty of Industrial Technology, Industrial Engineering Depart¬ment, Universitas Islam Bandung, Jl. Taman Sari Bandung 40132 Successful Enterprise Resource Planning (ERP) projects require change management to support the integration of the ERP systems into work environment because ERP imple¬men¬tations involve lots of changes on technical infrastructures, business processes, organization structure, rules and skills of people in the organization. This study was aimed to explain the challenges in implementing an ERP module in a Indonesian telecommunication company, focusing on the change management process involves in the project. A case study at a tele¬com¬munication company was used to collect empirical data and to analyses important aspects of project arrangements that will have an impact on the change management process accompanying the ERP implementation project. The following two aspects of changes were analyzed as the impact of ERP implementation: changes in individual behaviors and changes in the organisational practices. Based on the empirical study, two important aspects of change management effectiveness in the project and post-project stage were highlighted: alignment of the organization structure to support IT-business collaboration and alignment of employee orientation towards effective use of ERP systems. Besides, this study also highlighted that it is important to plan and execute change management process in the post-project stage to obtain benefits from ERP implementation.http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/19584ERP projectERP module implementationSuccess factorChange managementCase study. |
| spellingShingle | Tota Simatupang Rajesri Govindaraju Reni Amaranti Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company Jurnal Teknik Industri ERP project ERP module implementation Success factor Change management Case study. |
| title | Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company |
| title_full | Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company |
| title_fullStr | Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company |
| title_full_unstemmed | Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company |
| title_short | Change Management Perspectives in an ERP Module Implementation: A Case Study in a Telecommunication Company |
| title_sort | change management perspectives in an erp module implementation a case study in a telecommunication company |
| topic | ERP project ERP module implementation Success factor Change management Case study. |
| url | http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/19584 |
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