ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY
With the expansion of the use of digital technologies, the nature of almost all service industries has changed. Taxi services are no exception. The use of mobile applications, and the creation of call centres, have simplified the access of passengers to taxis and created a new situation. Despite thi...
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| Format: | Article |
| Language: | English |
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Silesian University of Technology
2023-03-01
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| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
| Subjects: | |
| Online Access: | https://sjsutst.polsl.pl/archives/2023/vol118/229_SJSUTST118_2023_Vailiyev_Dashdamirov_Gurbanov_Ismayilova.pdf |
| _version_ | 1797813810013143040 |
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| author | Vilayat VAILIYEV Fuad DASHDAMIROV Azer GURBANOV Aynura ISMAYILOVA |
| author_facet | Vilayat VAILIYEV Fuad DASHDAMIROV Azer GURBANOV Aynura ISMAYILOVA |
| author_sort | Vilayat VAILIYEV |
| collection | DOAJ |
| description | With the expansion of the use of digital technologies, the nature of almost all service industries has changed. Taxi services are no exception. The use of mobile applications, and the creation of call centres, have simplified the access of passengers to taxis and created a new situation. Despite this, with the emergence of a new situation, new problems appeared. This article aims to study taxi services organization and regulation. Thus, surveys were conducted to study attitudes towards offered services for passengers and drivers, the main participants in the taxi market. The questionnaires are aimed at studying the satisfaction of passengers and the attitude of drivers to working conditions. The total weight of using a taxi in comparison with other types of urban transport is determined. The frequency and main reasons for requests for taxi services were identified. This paper also studied the degree of use of mobile applications for calling a taxi and the distribution of orders between taxi companies. Surveys among drivers were mainly aimed at studying the mode of their work and their attitude to the conditions offered by taxi companies. To solve the identified problems, an appropriate regulation method through a single digital platform was proposed. |
| first_indexed | 2024-03-13T07:58:12Z |
| format | Article |
| id | doaj.art-8149ad09d29045edbae3de1c0c6587b0 |
| institution | Directory Open Access Journal |
| issn | 0209-3324 2450-1549 |
| language | English |
| last_indexed | 2024-03-13T07:58:12Z |
| publishDate | 2023-03-01 |
| publisher | Silesian University of Technology |
| record_format | Article |
| series | Scientific Journal of Silesian University of Technology. Series Transport |
| spelling | doaj.art-8149ad09d29045edbae3de1c0c6587b02023-06-02T02:57:30ZengSilesian University of TechnologyScientific Journal of Silesian University of Technology. Series Transport0209-33242450-15492023-03-0111822924210.20858/sjsutst.2023.118.16ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITYVilayat VAILIYEVFuad DASHDAMIROVAzer GURBANOVAynura ISMAYILOVAWith the expansion of the use of digital technologies, the nature of almost all service industries has changed. Taxi services are no exception. The use of mobile applications, and the creation of call centres, have simplified the access of passengers to taxis and created a new situation. Despite this, with the emergence of a new situation, new problems appeared. This article aims to study taxi services organization and regulation. Thus, surveys were conducted to study attitudes towards offered services for passengers and drivers, the main participants in the taxi market. The questionnaires are aimed at studying the satisfaction of passengers and the attitude of drivers to working conditions. The total weight of using a taxi in comparison with other types of urban transport is determined. The frequency and main reasons for requests for taxi services were identified. This paper also studied the degree of use of mobile applications for calling a taxi and the distribution of orders between taxi companies. Surveys among drivers were mainly aimed at studying the mode of their work and their attitude to the conditions offered by taxi companies. To solve the identified problems, an appropriate regulation method through a single digital platform was proposed.https://sjsutst.polsl.pl/archives/2023/vol118/229_SJSUTST118_2023_Vailiyev_Dashdamirov_Gurbanov_Ismayilova.pdftaxi servicemobile applicationspassenger satisfactiontaxi driversdigital platform |
| spellingShingle | Vilayat VAILIYEV Fuad DASHDAMIROV Azer GURBANOV Aynura ISMAYILOVA ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY Scientific Journal of Silesian University of Technology. Series Transport taxi service mobile applications passenger satisfaction taxi drivers digital platform |
| title | ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY |
| title_full | ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY |
| title_fullStr | ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY |
| title_full_unstemmed | ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY |
| title_short | ANALYSIS OF TAXI SERVICE ORGANIZING AND REGULATION FOR BAKU CITY |
| title_sort | analysis of taxi service organizing and regulation for baku city |
| topic | taxi service mobile applications passenger satisfaction taxi drivers digital platform |
| url | https://sjsutst.polsl.pl/archives/2023/vol118/229_SJSUTST118_2023_Vailiyev_Dashdamirov_Gurbanov_Ismayilova.pdf |
| work_keys_str_mv | AT vilayatvailiyev analysisoftaxiserviceorganizingandregulationforbakucity AT fuaddashdamirov analysisoftaxiserviceorganizingandregulationforbakucity AT azergurbanov analysisoftaxiserviceorganizingandregulationforbakucity AT aynuraismayilova analysisoftaxiserviceorganizingandregulationforbakucity |