Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand

Worldwide, there is limited literature on Pakistani immigrants' challenges and experiences accessing healthcare services for their children and themselves. In this article, we present a case study of Pakistani immigrant mothers in New Zealand to explore their experiences and perspectives on nav...

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Main Authors: Sumera Saeed Akhtar, Susan Heydon, Pauline Norris
Format: Article
Language:English
Published: Elsevier 2022-01-01
Series:Journal of Migration and Health
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2666623521000441
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author Sumera Saeed Akhtar
Susan Heydon
Pauline Norris
author_facet Sumera Saeed Akhtar
Susan Heydon
Pauline Norris
author_sort Sumera Saeed Akhtar
collection DOAJ
description Worldwide, there is limited literature on Pakistani immigrants' challenges and experiences accessing healthcare services for their children and themselves. In this article, we present a case study of Pakistani immigrant mothers in New Zealand to explore their experiences and perspectives on navigating the healthcare system of a new country. Data was collected from 23 mothers in Wellington through in-depth semi-structured interviews, which each lasted 60 to 80 min. Participants had been living in New Zealand for an average of 3.25 years and were mostly highly educated. They talked about their prior knowledge and experiences regarding the New Zealand healthcare system. Lack of knowledge, different expectations, and experiences of healthcare services inhibited their utilization of healthcare. Most mothers treated their children at home before visiting a general practitioner (GP) due to previous perceived unsatisfactory experiences, such as lack of availability of GP appointments for the same or next day, or long waiting times at emergency departments and after hours medical facilities. Immigrant mothers need to feel they are getting the right services at the right time to ensure and promote better health outcomes. Identifying the barriers and promoting information about the healthcare system can play an essential role in the appropriate use of health services by immigrant mothers.
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spelling doaj.art-8167e0be8f9d4b818f0925bb56cf8dd02022-12-22T02:23:19ZengElsevierJournal of Migration and Health2666-62352022-01-015100077Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New ZealandSumera Saeed Akhtar0Susan Heydon1Pauline Norris2School of Pharmacy, Division of Health Sciences, University of Otago, Dunedin, New Zealand; Corresponding author.School of Pharmacy, Division of Health Sciences, University of Otago, Dunedin, New ZealandVa’a o Tautai: Centre for Pacific Health, Division of Health Sciences, University of Otago, Dunedin, New ZealandWorldwide, there is limited literature on Pakistani immigrants' challenges and experiences accessing healthcare services for their children and themselves. In this article, we present a case study of Pakistani immigrant mothers in New Zealand to explore their experiences and perspectives on navigating the healthcare system of a new country. Data was collected from 23 mothers in Wellington through in-depth semi-structured interviews, which each lasted 60 to 80 min. Participants had been living in New Zealand for an average of 3.25 years and were mostly highly educated. They talked about their prior knowledge and experiences regarding the New Zealand healthcare system. Lack of knowledge, different expectations, and experiences of healthcare services inhibited their utilization of healthcare. Most mothers treated their children at home before visiting a general practitioner (GP) due to previous perceived unsatisfactory experiences, such as lack of availability of GP appointments for the same or next day, or long waiting times at emergency departments and after hours medical facilities. Immigrant mothers need to feel they are getting the right services at the right time to ensure and promote better health outcomes. Identifying the barriers and promoting information about the healthcare system can play an essential role in the appropriate use of health services by immigrant mothers.http://www.sciencedirect.com/science/article/pii/S2666623521000441Healthcare servicesImmigrant mothersChildren
spellingShingle Sumera Saeed Akhtar
Susan Heydon
Pauline Norris
Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
Journal of Migration and Health
Healthcare services
Immigrant mothers
Children
title Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
title_full Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
title_fullStr Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
title_full_unstemmed Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
title_short Access to the healthcare system: Experiences and perspectives of Pakistani immigrant mothers in New Zealand
title_sort access to the healthcare system experiences and perspectives of pakistani immigrant mothers in new zealand
topic Healthcare services
Immigrant mothers
Children
url http://www.sciencedirect.com/science/article/pii/S2666623521000441
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