Patients’ trust in the health care system and physiotherapists
Introduction: The assessment of the health-care system by its beneficiaries is based on evaluation of the public perception in regards to the performance of healthcare workers, the functioning of the health system, the effectiveness of health policy measures, and a number of other components. The ai...
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| Format: | Article |
| Language: | English |
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University of Sarajevo
2021-06-01
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| Series: | Journal of Health Sciences |
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| Online Access: | https://www.jhsci.ba/ojs/index.php/jhsci/article/view/1314 |
| _version_ | 1818403074823159808 |
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| author | Anka Vukičević Ranka Ogurlić Miloš Lazić Samire Beqaj Emira Švraka |
| author_facet | Anka Vukičević Ranka Ogurlić Miloš Lazić Samire Beqaj Emira Švraka |
| author_sort | Anka Vukičević |
| collection | DOAJ |
| description | Introduction: The assessment of the health-care system by its beneficiaries is based on evaluation of the public perception in regards to the performance of healthcare workers, the functioning of the health system, the effectiveness of health policy measures, and a number of other components. The aim of this study was to determine patients’ trust in the work of physiotherapists and the health-care system; determine the quality of communication between the patient and the physiotherapist and determine the quality of cooperation between healthcare workers in the provision of health services.
Methods: The study is descriptive, conducted in five cities: Banja Luka, Bihać, Herceg Novi, Nikšić, and Podujevo. The confidence in health-care questionnaire developed by Calnan and Sanford (2004) was used as a research instrument, containing six areas of research: Attitude toward the patient, Health policy and patient care, Professionalism and expertise, Quality of health care, Communication and information, and Quality of cooperation.
Results: The mean age of the subjects was 41 years, 24 females and 26 males. Subjects expressed the greatest satisfaction on subscales I - Attitude toward the patient (27.44 ± 3.59 out of 30) and IV - Quality of health care (36.60 ± 4.19 out of 40), which represents 91.5% of the possible maximum. This is followed by subscale V - Communication and information (20.8 ± 3.17 out of 25) corresponding to 83.2% of the possible maximum, followed by subscale III - Professionalism and expertise (15.68 ± 3.29 out of 20) which represents 78.4% of the possible maximum. Subjects showed the least satisfaction on subscales II - Health policy and patient care (16.94 ± 5.56 out of 25), which represents 67.8% of the possible maximum, and subscales VI - Quality of cooperation (9.94 ± 0.42 out of 15) which corresponds to 66.3% of the possible maximum.
Conclusions: The research showed a high degree of satisfaction of subjects in various fields, which indicates a high degree of confidence in the work of physiotherapists and the health-care system. Research on a larger sample in needed for creation and implementation of the guidelines in the strategic documents of the countries in the region and for improvement of health policies and patient care. |
| first_indexed | 2024-12-14T08:18:29Z |
| format | Article |
| id | doaj.art-8183b7c74c2a4335aa5e490625036c34 |
| institution | Directory Open Access Journal |
| issn | 2232-7576 1986-8049 |
| language | English |
| last_indexed | 2024-12-14T08:18:29Z |
| publishDate | 2021-06-01 |
| publisher | University of Sarajevo |
| record_format | Article |
| series | Journal of Health Sciences |
| spelling | doaj.art-8183b7c74c2a4335aa5e490625036c342022-12-21T23:09:51ZengUniversity of SarajevoJournal of Health Sciences2232-75761986-80492021-06-0110.17532/jhsci.2021.1314Patients’ trust in the health care system and physiotherapistsAnka Vukičević0Ranka Ogurlić1Miloš Lazić2Samire Beqaj3Emira Švraka4PhD student, Faculty of Health Studies, University of Sarajevo, Sarajevo, Bosnia and Herzegovina; NGO “Ljepota zdravlja”, Nikšić, MontenegroPhD student, Faculty of Health Studies, University of Sarajevo, Sarajevo, Bosnia and Herzegovina; Public Health Center in Herceg Novi, Montenegro PhD student, Faculty of Health Studies, University of Sarajevo, Sarajevo, Bosnia and Herzegovina; Department of Physiotherapy, Institute for Physical Medicine and Rehabilitation “Dr Miroslav Zotović”, Banja Luka, Bosnia and Herzegovina PhD student, Faculty of Health Studies, University of Sarajevo, Sarajevo, Bosnia and Herzegovina; Department of Physiotherapy, Faculty of Medicine, University of Pristina „Hasan Prishtina“, Pristina, KosovoDepartment of physiotherapy, Faculty of Health Studies, University of Sarajevo, Sarajevo, Bosnia and HerzegovinaIntroduction: The assessment of the health-care system by its beneficiaries is based on evaluation of the public perception in regards to the performance of healthcare workers, the functioning of the health system, the effectiveness of health policy measures, and a number of other components. The aim of this study was to determine patients’ trust in the work of physiotherapists and the health-care system; determine the quality of communication between the patient and the physiotherapist and determine the quality of cooperation between healthcare workers in the provision of health services. Methods: The study is descriptive, conducted in five cities: Banja Luka, Bihać, Herceg Novi, Nikšić, and Podujevo. The confidence in health-care questionnaire developed by Calnan and Sanford (2004) was used as a research instrument, containing six areas of research: Attitude toward the patient, Health policy and patient care, Professionalism and expertise, Quality of health care, Communication and information, and Quality of cooperation. Results: The mean age of the subjects was 41 years, 24 females and 26 males. Subjects expressed the greatest satisfaction on subscales I - Attitude toward the patient (27.44 ± 3.59 out of 30) and IV - Quality of health care (36.60 ± 4.19 out of 40), which represents 91.5% of the possible maximum. This is followed by subscale V - Communication and information (20.8 ± 3.17 out of 25) corresponding to 83.2% of the possible maximum, followed by subscale III - Professionalism and expertise (15.68 ± 3.29 out of 20) which represents 78.4% of the possible maximum. Subjects showed the least satisfaction on subscales II - Health policy and patient care (16.94 ± 5.56 out of 25), which represents 67.8% of the possible maximum, and subscales VI - Quality of cooperation (9.94 ± 0.42 out of 15) which corresponds to 66.3% of the possible maximum. Conclusions: The research showed a high degree of satisfaction of subjects in various fields, which indicates a high degree of confidence in the work of physiotherapists and the health-care system. Research on a larger sample in needed for creation and implementation of the guidelines in the strategic documents of the countries in the region and for improvement of health policies and patient care.https://www.jhsci.ba/ojs/index.php/jhsci/article/view/1314patient trustphysiotherapist workhealth care system |
| spellingShingle | Anka Vukičević Ranka Ogurlić Miloš Lazić Samire Beqaj Emira Švraka Patients’ trust in the health care system and physiotherapists Journal of Health Sciences patient trust physiotherapist work health care system |
| title | Patients’ trust in the health care system and physiotherapists |
| title_full | Patients’ trust in the health care system and physiotherapists |
| title_fullStr | Patients’ trust in the health care system and physiotherapists |
| title_full_unstemmed | Patients’ trust in the health care system and physiotherapists |
| title_short | Patients’ trust in the health care system and physiotherapists |
| title_sort | patients trust in the health care system and physiotherapists |
| topic | patient trust physiotherapist work health care system |
| url | https://www.jhsci.ba/ojs/index.php/jhsci/article/view/1314 |
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