Banks’ distributional channel strategies, customer satisfaction and mediating role of trust
The purpose of this paper is to investigate the impact of perception of banks’ distributional channel strategies (Human Teller, ATM-Banking, POS-banking, Mobile banking, internet banking) on customer satisfaction; and the mediating effects of trust in these relationships. Cross-sectional (survey) d...
Main Authors: | Haruna Isa Mohammad, Kamarudeen Babatunde Bello |
---|---|
Format: | Article |
Language: | English |
Published: |
Zaporizhzhia National University
2022-06-01
|
Series: | Менеджмент та підприємництво: тренди розвитку |
Subjects: | |
Online Access: | https://management-journal.org.ua/index.php/journal/article/view/368/195 |
Similar Items
-
Customer Loyalty in Islamic Bank during the COVID-19 Outbreak: The Mediating Role of Trust and Satisfaction
by: Ahmad Syarif, et al.
Published: (2023-11-01) -
The Impact of CKM and Customer Satisfaction on Customer Loyalty in Saudi Banking Sector: The Mediating Role of Customer Trust
by: Abbas N. Albarq
Published: (2023-03-01) -
How does brand trust enhance satisfaction and loyalty of commercial bank customers?
by: Krishna C. Alejandrino, et al.
Published: (2023-05-01) -
Influence of Corporate Social Responsibility on Customer Loyalty with Regard to the Role of Customer Trust and Satisfaction as Mediators
by: زهره فرزین فر, et al.
Published: (2016-05-01) -
The Mediating Role of Institutional Trust on Corporate Image and Customer Trust in Iraqi Banking Sector
by: Hamid Mohsin Jadah, et al.
Published: (2021-03-01)